Transaction approved but no order captured using Moneris module

[shiatsuguy]

I have had a few incidents now (5 - 8) where I have received one or more (Approved) sales transaction receipts from my merchant account provider for an order, but I have not received an actual order.

In one case, the customer had a shopping cart with items but changed his mind about purchasing. In the other cases, the customers were trying to make a purchase.

I am not using Paypal and my merchant account provider is Moneris.

Has anyone else had this problem and if so, how did you fix it?

Thanks,
Peter

Zen Cart version 1.3.7.1
PHP 5.2.6
MySQL 5.0.45

[dbltoe]

You might want to visit http://www.zen-cart.com/forum/showthread.php?t=35527.
Be sure to read from start to finish.

[shiatsuguy]

Hi dbltoe

thanks for your reply and sending the link. I have quickly scanned it and will read it more thoroughly but hopefully it will help.

[mgmoore]

Hi shiatsuguy,
Did you have any luck with fixing this issue? I'm having the same issue and read through the post that was referenced but I see nothing about this issue within it.
Thanks - I'd appreciate your help,
Gemma

[mgmoore]

Hi dbltoe

thanks for your reply and sending the link. I have quickly scanned it and will read it more thoroughly but hopefully it will help.

Has anyone else had this issue and resolved it?? I'm anxious to get this website working and nothing I have tried is working!