HOW TO Restock/Refund/Cancel an order without deleting it

[wolfderby]

I figured I'd try to put down what I've accumulated in other posts on zen-cart on this subject, perhaps we can throw something like this in the wiki.

HOW TO mark an order as "cancelled" without deleting it:

Admin > Localization > Order Status
Click Insert
Type in "Canceled" and click insert again
(note: for me this was the 5th order status, you can also edit "Delivered" to "Shipped" here)

HOW TO Restock:

Just manually edit the stock quantity under the admin > categories/products product page, there's not automated way to do this yet.

HOW TO Refund:

Refund through whatever means the customer paid with. (ie: issue refund through paypal)

Problems with this:

Problems with Order Status "Cancelled":

1) Need to manually restock and refund funds if collected
2) Products Purchased report under Admin > Reports > Products Purchased is going to be incorrect
3) Sales Report (from add-on) Admin > Reports > Sales Report is going to be incorrect. Figures from "sales" with order status canceled are still going to appear in sales report.
For a hack on how to fix that click here.
4) Other reports (that I don't use) are going to be off: Products Profit, Customers Orders-Total

[wolfderby]

To remove "cancelled" orders from the sales report data (from the Sales Report 2.0 add-on)

Check my post here: http://www.zen-cart.com/forum/showpo...&postcount=417

[jamie2k]

"QUOTE:To remove "cancelled" orders from the sales report data (from the Sales Report 2.0 add-on)

Check my post here: http://www.zen-cart.com/forum/showpo...&postcount=417"

Shout if i am wrong but... This does not remove the canceled orders from the report, it simply removes the canceled orders from the list of choices in the drop down...

Anyone have the actual code edits to not only remove canceled orders from the choices, but also to remove them from the report results ???