Customer not able to get product using GC

[Faith516]

So then, what is the problem now?

When I do the following on my site, I get the downloads immediately. What's different with yours?
1. Add item to cart.
2. Login
3. Begin checkout
4. Payment page allows me to enter coupon code, and choose PayPal
5. On the Checkout_confirmation screen I click the confirm button
6. It takes me to Paypal, where I login and choose my payment details.
7. It returns me to the store, with a Thanks for Shopping message, with links to my downloads.
8. In the admin on the list of orders, I see "paypalwpp" in the payment column and "Processing" next to my customer name in the order status column.

What's different about yours? And how is it different?

When I do the following
1. Add item to cart.
2. Login
3. Begin checkout
4. Payment page allows me to enter coupon code, and choose PayPal
(when redemption code is emailed and Zen cart creates the code it will not accept the code.
If I create a discount coupon and generate code myself it does not apply the full amount of the coupon to the purchase thus
5. taking me to Paypal, where I login and choose my payment details charges me for the portion that was not applied by the coupon because their isn't the box that asks you to enter the value amount of the coupon you want to apply
6. It returns me to the store, with a Thanks for Shopping message and a message NOTE: Downloads are not available until payment has been confirmed
8. In the admin on the list of orders, I see "paypalwpp" in the payment column and "Pending" next to my customer name in the order status column. EVEN though my settings are set to PROCESSING

Like I said, I give up. But thank you for everything.

[DrByte]

... charges me for the portion that was not applied by the coupon because their isn't the box that asks you to enter the value amount of the coupon you want to apply

There is never any opportunity to choose "how much" of a *coupon* you want to apply. It's either applied or it's not.

A gift certificate, however, is like cash, and you can choose how much to use during a particular transaction.

8. In the admin on the list of orders, I see "paypalwpp" in the payment column and "Pending" next to my customer name in the order status column.

Okay ... here's something important that I kept forgetting to ask earlier (and actually got out of bed to come ask this):
- when you're looking at that order that says pending, click on it so that it opens the details.
- now, in the lower left corner it talks about Order Status History, and has a number of status updates with comments.
- Post all those comments here. There are likely some clues in there as to why the order is being left in Pending status.

ie: if you're paying by echeck then the order will be pending until the echeck clears
or, if you're paying to a paypal account that's not ready for receiving payments, they will be left pending
or, if the transaction is in a currency not configured in your paypal account and you've asked paypal to let you review each transaction before activating it, then it'll be left pending.

But, without seeing those details, it's hard to tell you why it's doing something different than it normally does.