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  1. #1
    Join Date
    Mar 2009
    Location
    Peterborough UK
    Posts
    336
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    Default sending email to all customers error

    Hi - I tried to send an email to all of my customers yesterday and zencart reported back saying that there was an error and i should check the admin>configurations>email options

    I can not see there being any issues with the settings as the settings are the same as my other sites which dont have any issues and they are hosted on the same server. I am using php

    However when i sent this email even though zencart came back with a error i got a number of failed delivery attempts to my inbox - So i am suspecting that the emails did get sent out. I have over 600 customers in my store so its only fair to say i will get a number of failed delivery attempts.

    Im not sure if someone could assist me on this to find out why this is happening.

    I am a little concerned as i was reading through one of the failed delivery attempt emails and it mention es something about being blacklisted. Maybe someone knows a little more if this is with me or with the recipient

    Connected to 194.154.164.153 but sender was rejected.
    Remote host said: 550-ATLAS(2503): 69.93.139.20 is blacklisted and not
    authenticated. Please
    550-request delisting via the following link:
    550 Listed in PSBL, see http://psbl.surriel.com/listing?ip=69.93.139.20.

  2. #2
    Join Date
    Oct 2006
    Location
    Alberta, Canada
    Posts
    4,574
    Plugin Contributions
    1

    Default Re: sending email to all customers error

    Best to contact your Hoster and explain the problem to them. If they have limit as to how many eMails can be sent per hour, which is quite common and could be less than 600.

    As to the IP blacklisting, who's IP is it?

  3. #3
    Join Date
    Mar 2009
    Location
    Peterborough UK
    Posts
    336
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    0

    Default Re: sending email to all customers error

    Hi thanks for the reply

    Yes my host has a limit of 500 emails per a hour

    im not sure whos ip that is - but it was under - we tried to deliver your email to [email protected] and then the rest of the text pasted in my first post was given

    so i believe its for one of the email subscribers

    i have been advised to use phplist but is there any point if zencart already has a great email section?

    thanks

    abs

 

 

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