A.Net emulator error - authentication error

[khanse44]

I realize there are a few of these threads on here, but we're still having problems processing payments.

In red in the checkout area: "Authentication Failed - Your credit card could not be authorized for this reason. Please correct the information and try again or contact us for further assistance."

Zen Cart 1.3.8
PHP Version: 5.2.12
Shared SSL enabled

The owners of the site have their cards processed through a company that provided a payment (Alpha Card) module - which wasn't working when we installed it. The company's tech support then suggested using an Authorize.net emulator. Now it is throwing the error listed above, and just to see what's going on I tried to order something three different times. The error log says that a different MD5-Hash is expected in each of the transactions.

I disabled the hash and that removed the alert at the top, but the card still isn't processing. Here's what I got with the attempt after disabling the hash:

Apr-30-2010 05:16:18
=================================

Response Code: 3.
Response Text: Authentication Failed

Sending to Authorizenet: Array
(
    [x_login] => *******
    [x_tran_key] => *******
    [x_relay_response] => FALSE
    [x_delim_data] => TRUE
    [x_delim_char] => |
    [x_encap_char] => *
    [x_version] => 3.1
    [x_type] => AUTH_CAPTURE
    [x_method] => CC
    [x_amount] => 1.28
    [x_currency_code] => USD
    [x_card_num] => XXXXXXXXXXXXXXXXXXX7192
    [x_exp_date] => 0412
    [x_card_code] => ****
    [x_email_customer] => FALSE
    [x_email_merchant] => TRUE
    [x_cust_id] => 10
    [x_invoice_num] => 7-uyEWGt
    [x_first_name] => Kristina
    [x_last_name] => [removed for privacy]
    [x_company] => 
    [x_address] =>  [removed for privacy]
    [x_city] =>  [removed for privacy]
    [x_state] => [removed for privacy]
    [x_zip] =>  [removed for privacy]
    [x_country] => United States
    [x_phone] =>  [removed for privacy]
    [x_email] =>  [removed for privacy]
    [x_ship_to_first_name] => Kristina
    [x_ship_to_last_name] =>  [removed for privacy]
    [x_ship_to_address] =>  [removed for privacy]
    [x_ship_to_city] =>  [removed for privacy]
    [x_ship_to_state] => [removed for privacy]
    [x_ship_to_zip] =>  [removed for privacy]
    [x_ship_to_country] => United States
    [x_description] => Hand Tighten Stainless Hose Clamp, fits 5/8" - 1" OD. Tubing (qty: 1) + Combo BF1250B+PS4000 (qty: 1) 
    [x_recurring_billing] => NO
    [x_customer_ip] => 99.144.209.212
    [x_po_num] => Apr-30-2010 05:16:18
    [x_freight] => 0.00
    [x_tax_exempt] => FALSE
    [x_tax] => 0.09
    [x_duty] => 0
    [Date] => April 30, 2010, 5:16 pm
    [IP] => 99.144.209.212
    [Session] => v8vunnb7bg43jn3ktheoerhs57
    [url] => https://secure.alphacardgateway.com/gateway/transact.dll
)


Results Received back from Authorizenet: Array
(
    [0] => Response from gateway
    [1] => 3
    [2] => 0
    [3] => 122
    [4] => Authentication Failed
    [5] => 
    [6] => P
    [7] => 0
    [8] => 7-uyEWGt
    [9] => Hand Tighten Stainless Hose Clamp, fits 5/8 - 1 OD. Tubing (qty: 1) + Combo BF1250B+PS4000 (qty: 1) 
    [10] => 1.28
    [11] => CC
    [12] => auth_capture
    [13] => 10
    [14] => Kristina
    [15] =>  [removed for privacy]
    [16] => 
    [17] =>  [removed for privacy]
    [18] =>  [removed for privacy]
    [19] =>  [removed for privacy]
    [20] =>  [removed for privacy]
    [21] => United States
    [22] =>  [removed for privacy]
    [23] => 
    [24] =>  [removed for privacy]
    [25] => Kristina
    [26] =>  [removed for privacy]
    [27] => 
    [28] =>  [removed for privacy]
    [29] =>  [removed for privacy]
    [30] => [removed for privacy]
    [31] => [removed for privacy]
    [32] => United States
    [33] => 0.09
    [34] => 0
    [35] => 0.00
    [36] => FALSE
    [37] => Apr-30-2010 05:16:18
    [38] => B862CAF927AB9A7B1C066753395027CC
    [39] => P
    [40] => 
    [Expected-MD5-Hash] => 153E4F8AB2D562E972EBBB15868869DE
    [HashMatchStatus] => FAIL
)


CURL communication info: Array
(
    [url] => https://secure.alphacardgateway.com/gateway/transact.dll
    [content_type] => text/html
    [http_code] => 200
    [header_size] => 143
    [request_size] => 180
    [filetime] => -1
    [ssl_verify_result] => 0
    [redirect_count] => 0
    [total_time] => 0.281628
    [namelookup_time] => 0.001688
    [connect_time] => 0.012949
    [pretransfer_time] => 0.04587
    [size_upload] => 1112
    [size_download] => 503
    [speed_download] => 1786
    [speed_upload] => 3948
    [download_content_length] => 503
    [upload_content_length] => 1112
    [starttransfer_time] => 0.062945
    [redirect_time] => 0
)


RAW data received:  [removed for privacy]

Any ideas?

[DrByte]

[CODE]Apr-30-2010 05:16:18
=================================

Response Code: 3.
Response Text: Authentication Failed


[0] => Response from gateway
[1] => 3
[2] => 0
[3] => 122
[4] => Authentication Failed

Your gateway is telling you "Authentication Failed", which means your account/transaction-key/etc aren't valid, or whatever *their* system treats as an "authentication" problem.
You'll have to sort that out with them directly.

[khanse44]

Ok, that's sort of what I suspected, but I wanted to be sure. I've emailed the company. Thanks!