Payment processing error: (0) Invalid merchant id

[NeitArmsCo]

I had a US customer not able to process a visa payment on the store (we are in Canada). He received the following error;

(0) Invalid merchant id (merchant_id = 0) - Your credit card could not be authorized for this reason. Please correct the information and try again or contact us for further assistance.


He was able to process a payment through Paypal however.

Any idea what our problem could be? We've never had this problem before. We did recently transfer the store to a new site, could something be lost in translation? We have had MC and Visa transactions through from Canadian customers come through in the last couple days though.

.>Dave

[NeitArmsCo]

Anybody?

[DrByte]

Well, judging by the error message, it would seem that it's telling you that you've set a merchant_id to 0 in whatever payment module is being used for that transaction.
So, you'll need to configure whatever payment module it's using to have a valid merchant_id.

[NeitArmsCo]

My merchant ID is correct and inputed in the module.

I have and still am receiving credit and paypal payments. I created a $1 test product and tested a couple of my cards. All worked. I've had no complaints other than this customer, but are there others that aren't telling me?

See where I'm going with this?

[DrByte]

I see where you're going, but I have nothing to work from. You've basically told us you have a problem, and nothing more. The crystal ball is blurry.