Authorize.net - An error occurred

[swhiting]

Here is my error message:
An error occurred while trying to report this transaction to the merchant. An e-mail has been sent to the merchant informing them of the error. The following is the result of the attempt to charge your credit card.

This transaction has been approved.

It is advisable for you to contact the merchant to verify that you will receive the product or service.

ZC v1.3.9b
New installation on InMotion Hosting
I have a shared ssl certificate
Authorize.net SIM module
CSS/JS Loader
Fast and Easy Checkout
Many css and image changes
still in test mode only
All authorize.net communication url's are on default
Have spoken w InMotion and Authorize.net extensively and read many many posts. Most of which were in the 2007 range. Haven't figured it out yet.

Here is where I am presently:
The transactions are going through, the emails are being received by the store and the customer. The transactions are being recorded.

I believe that with a shared ssl certificate that the x_relay_URL is sending the email to my [x_relay_URL] => https://secure91.inmotionhosting.com/~username and bouncing around the websphere. I asked InMotion if I could receive emails from this server and that does not seem to be possible.

Do I have to purchase a dedicated ssl certificate?

Here is my shop:

http://www.stressexpressbook.com/shop

It is in test mode

Here is the visa test visa# 4007000000027

Thanks for any help you can provide.

Spencer

[Qdixon]

Do you have the module set to "pending" instead of "processing?"

On the other hand i seem to remember changes in 1.3.9c to authorize.net ... you may want to upgrade to 1.3.9d by simply replacing the files mentioned in the change log of 1.3.9c and 1.3.9d and do the sql updates too.

[swhiting]

It is set to processing. we have electronic downloads and I wanted to have auto fulfilment for those items. I will do a backup and update from b to d.

I was also thinking that it could be the Fast and Easy Checkout, since it is the display of the success page that would be the next action.

[swhiting]

I have updates to v1.3.9d and there is no change to the checkout success page.

I will now contact authorize.net with my error logs.

Probably the wrong place to enter this, but while uploading the specific files in the changed files in the changelog I found 9 files that were in the update date range, but were not in the changelog

/includes/classes/order.php
/includes/classes/order_total.php
/includes/classes/shopping_cart.php
/includes/functions/functions_general.php
/includes/functions/html_output.php
/includes/init_includes/init_add_crumbs.php
/includes/init_includes/init_file_db_names.php

/includes/templates/template_default/templates/tpl_checkout_success_default.php

/includes/templates/template_default/templates/tpl_contact_us_default.php

[Qdixon]

OK I didnt mean to just do the files in the 1.3.9d change log...you need to first do the ones in the 1.3.9c change log...

[swhiting]

Sorry, new to this stuff. It looked like instructions to update from, instead of a progressive thing..

I have turned off Fast and Easy checkout and got the same message. I may uninstall, but would prefer not to.

[swhiting]

Update complete.

FEC set to false.

Same error message.

Off to authorize.net

[swhiting]

Just got off from authorize.net and all the transaction communication logs checked out from their end. Transaction approved, etc.

I believe that with a shared ssl certificate is sending the email to my [x_relay_URL] => https://secure91.inmotionhosting.com/~username and bouncing around the websphere. I asked InMotion if I could receive emails from this server and that does not seem to be possible.

It seems that the final communication from authorize.net "transaction complete" to Zen Cart is miss hitting.

[DrByte]

Just got off from authorize.net and all the transaction communication logs checked out from their end. Transaction approved, etc.

Okay, so that means that the problem is occurring after payment is completed and they're trying to send the customer back to your site.

I believe that with a shared ssl certificate is sending the email to my [x_relay_URL] => https://secure91.inmotionhosting.com/~username and bouncing around the websphere.

It could very well be a problem with the URL. Have you set your site to ENABLE_SSL = false and tested that way?

I asked InMotion if I could receive emails from this server and that does not seem to be possible.

Not sure what exactly you mean by that, nor why you think that's important. None of this has anything to do with email.

It seems that the final communication from authorize.net "transaction complete" to Zen Cart is miss hitting.

Probably bad SSL config on your site.

[swhiting]

I am looking at the checkout_success.php from FEC. I am planning on setting up JAM also and had forgotten that I had installed their scripts.

I am doing a full restore to before any of the 3rd party modules were added and test the authorize.net with just my css mods. I also have a clean install that I can test if the first fails.