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  1. #521
    Join Date
    Aug 2010
    Location
    Hartland, MI
    Posts
    282
    Plugin Contributions
    3

    Default Re: Mailbeez After Sales Modules

    Yup both emails are valid.
    Just ran it again 18 emails should have been sent, ZERO were... ???

  2. #522
    Join Date
    Jun 2010
    Posts
    41
    Plugin Contributions
    0

    Default Re: Mailbeez After Sales Modules

    Hi all,

    I noticed there is a new vers of Mailbeez - 2.5.

    My question is, are the modules found in the "Free Add Ons" compatible with this new release of Mailbeez (2.5). I am setting up the following modules:

    Review Reminder
    TheBigThree
    UK/USA Mothers/Fathers Day
    Winback
    Contact Customer Without Purchase.

    Thank you for your time in advance.

  3. #523
    Join Date
    Jun 2010
    Location
    Copenhagen, Danmark
    Posts
    464
    Plugin Contributions
    7

    Default Re: Mailbeez After Sales Modules

    yes, the module are very likely compatible.

    When updating keep the old versions of mailbeez in case you want to role back

  4. #524
    Join Date
    Jun 2010
    Location
    Copenhagen, Danmark
    Posts
    464
    Plugin Contributions
    7

    Default Re: Mailbeez After Sales Modules

    Quote Originally Posted by mikestaps View Post
    Yup both emails are valid.
    Just ran it again 18 emails should have been sent, ZERO were... ???
    hard to guess what is going wrong there.

    So when you "list recipients" you see 18, but when you click on "run module" nothing is sent out? or what does the output say there?

  5. #525
    Join Date
    Jun 2010
    Posts
    41
    Plugin Contributions
    0

    Default Re: Mailbeez After Sales Modules

    Quote Originally Posted by mailbeez View Post
    yes, the module are very likely compatible.

    When updating keep the old versions of mailbeez in case you want to role back
    Ok sounds great. Thank you for your reply.

  6. #526
    Join Date
    Aug 2010
    Location
    Hartland, MI
    Posts
    282
    Plugin Contributions
    3

    Default Re: Mailbeez After Sales Modules

    Quote Originally Posted by mailbeez View Post
    hard to guess what is going wrong there.

    So when you "list recipients" you see 18, but when you click on "run module" nothing is sent out? or what does the output say there?
    No when I list recipients it's zero or one, and when I send out it's zero or one, NEVER any more than that.
    When I look at my actual orders list and figure out what orders should have been sent a review reminder email I would be seeing 18 in this case.
    For example ran it on 11-1, days passed is set to 10.
    The previous run was on 10-28.
    So looking at this orders placed between 10/22 & 10/18 should have been sent an email.
    correct?
    Looking at the Customers->Orders in admin this would have been 18 emails...

  7. #527
    Join Date
    Jun 2010
    Location
    Copenhagen, Danmark
    Posts
    464
    Plugin Contributions
    7

    Default Re: Mailbeez After Sales Modules

    please check:
    • order status: did you select the correct status to work on?
    • time frame: the second number (skip after) must be larger than the first one

    play around with the settings until you see the matching customers in "list recipients"

  8. #528
    Join Date
    Aug 2010
    Location
    Hartland, MI
    Posts
    282
    Plugin Contributions
    3

    Default Re: Mailbeez After Sales Modules

    Quote Originally Posted by mailbeez View Post
    please check:
    • order status: did you select the correct status to work on?
    • time frame: the second number (skip after) must be larger than the first one

    play around with the settings until you see the matching customers in "list recipients"
    order status: Shipped [5] -All orders are updated to shipped once we ship them. I batch update them using a SQL query in the data base.
    time frame(was set to):
    • Days Passed:10
    • Days skip:20


    Changed time frame to:
    • Days passed: 14
    • Days skip: 100
    • And other various values to test this....

    All that would show is the emails already sent?!?

    I'm going to uninstall everything mailbeez and re-install see if that fixes it.
    The strangest thing is that it worked fine b4....

  9. #529
    Join Date
    Jun 2010
    Location
    Copenhagen, Danmark
    Posts
    464
    Plugin Contributions
    7

    Default Re: Mailbeez After Sales Modules

    do you update also the order status history table with your sql?

    when you say it worked before, what was different then?

  10. #530
    Join Date
    Aug 2010
    Location
    Hartland, MI
    Posts
    282
    Plugin Contributions
    3

    Default Re: Mailbeez After Sales Modules

    Quote Originally Posted by mailbeez View Post
    do you update also the order status history table with your sql?
    This looks like it was the cause... I was updating the orders table but not the order status history table. Updated that and promptly sent out over 100 emails!
    Thanks for all of the help with troubleshooting this!

 

 
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