Hello,
I have a client that has been down since last Thursday. Client is www.beadsdirectusa.com. Prior to then, he was successfully able to process credit cards through the firstdata module. Then on Thursday, clients got a blank screen when they should have seen their order confirmation. The happens whether in production or test mode.
I have looked through the forums, apparently there can be some issues with the product descriptions have invalid characters as well as issues with port 1129 not being open. I successfully tested an order on client's test site on my server (in testing mode), so this is not a firstdata issue, nor does it appear to be an issue with invalid characters. Client called the hosting company, and they claim that port 1129 is open.
Here's the pertinent part of the error log:
Jun-28-2010 10:25:26
=================================
Communication Result: 7 - couldn't connect to host
Response Code: < <
=================================
Sending to Gateway:
result = GOOD
oid = 2054-ldIeJJ
subtotal = 20.70
shipping = 5.00
chargetotal = 25.70
items = Array
....
Result: proved>FAILURE</r_approved><r_error>Could not connect.</r_error>
Communication Result: 7 - couldn't connect to host
CURL info: Array
(
[url] => https://secure.linkpt.net:1129/LSGSXML
[content_type] =>
[http_code] => 0
[header_size] => 0
[request_size] => 0
[filetime] => -1
[ssl_verify_result] => 0
[redirect_count] => 0
[total_time] => 189.034381
[namelookup_time] => 0.063603
[connect_time] => 0
[pretransfer_time] => 0
[size_upload] => 0
[size_download] => 0
[speed_download] => 0
[speed_upload] => 0
[download_content_length] => -1
[upload_content_length] => -1
[starttransfer_time] => 0
[redirect_time] => 0
)
Any assistance anyone can provide would be most appreciated. Client can currently accept payments through paypal with no problem, but firstdata is down, and that's how most of his clients pay.
Thanks in advance,
Christopher
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