Duplicate orders problem (again!)

[dome90uk]

Hi,

I had been receiving duplicate orders from my store and thought I had fixed it using the fix here → http://www.zen-cart.com/forum/showpo...1&postcount=49 – The duplicate orders stopped for a while but have appeared intermittent again.

Looking at my orders in the admin section today, after receiving a duplicate confirmation email order, I've notice that there is indeed a duplicate order and only one has gone through PayPal.

One has the correct payment date and time, whilst the other has a payment date for '11/30/1999 00:00:00'.
Both have the same transaction ID, but both have different IP address ranges for the order:

88.88.88.180 - 88.88.88.180 – first transaction with payment date for '11/30/1999 00:00:00'
88.88.88.180 - 66.211.170.66 – second transaction with correct payment date

First transaction details:
Date added - 07/13/2010 13:43:08, customer notified (yes), status – processing, comments – none.
Date added - 07/13/2010 13:43:10, customer notified (no), status – processing, comments – paypal status complete.
** note the two second difference between first and second entry times **

Second transaction details:
Date added - 07/13/2010 13:43:09, customer notified (yes), status – processing, comments – none.
Date added - 07/13/2010 13:43:09, customer notified (no), status – processing, comments – paypal status complete.
** note no difference between first and second entry times **

The IP address that uses 66.211.170.66 ( paypal ip ) seems to be the correct one and other non duplicated orders use this ip address as well.

The customer has obviously received two order confirmation emails and has now cancelled one of the payments … problem is there was only one payment processed by Paypal! This is causing me grief!

Can anyone suggest a fix for this? Any help appreciated, Thanks

store running .....
V1.3.8a
Paypal IPN
PHP: 5.2.11
DB: MySQL 5.0.91

[DrByte]

The duplicate orders issue has been fixed in v1.3.9.
Time to upgrade.

[dome90uk]

Thanks for you help DrByte!

Guess its time to upgrade to the latest and greatest version 1.3.9d :)

Fingers crossed it goes smoothly .......

Are there any dedicated threads regarding plugins compatibility with 1.3.9?

[DrByte]

See the Addons section of the forum.

[mydlam]

I'm running 1.39d and just received 2 orders about 1 min apart. The 1st order is a valid order and customer used Paypal. The 2nd order doesn't have any information on it. The ip address showed it came from Paypal/Ebay. Could you please let me know what is wrong? Thanks!

Below is the email confirmation i received for the 2nd order.

Thanks for shopping with us today!
The following are the details of your order.
------------------------------------------------------
Order Number: 1467
Date Ordered: Thursday 15 July, 2010
Detailed Invoice:
https://www.mydomain.com/index.php?m...&order_id=1467

Products
------------------------------------------------------
------------------------------------------------------
Sub-Total: $0.00
: $0.00
Total: $0.00

Delivery Address
------------------------------------------------------


,


Billing Address
------------------------------------------------------


,


Payment Method
------------------------------------------------------
Gift Certificate/Coupon


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This email address was given to us by you or by one of our customers. If you
feel that you have received this email in error, please send an email to
myname######################


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Copyright (c) 2010 Our store. Powered by Zen Cart

Office Use Only:
From:
Email:
IP Address: 66.211.170.66 - 66.211.170.66
Host Address: notify.paypal.com
Date and Time: Thu Jul 15 2010 11:54:56 EDT

[DrByte]

There's a fix in v1.3.9e to handle that specific aspect.