Results 1 to 8 of 8
  1. #1
    Join Date
    Apr 2010
    Posts
    22
    Plugin Contributions
    0

    red flag Please Help - Paypal Orders Not Showing in Admin

    Orders are completing through Paypal but are not returning to the admin side. I can see newly created customers but nowhere in my shop is the order information listed. It is not going through to the database...nothing.

    I've seen old threads on this topic, but am not sure how reliable that old info is, given all of the new zen updates. Please someone help. I would appreciate any trouble shooting or tips or suggestions. I really need to get this resolved. I have had this problem with a different cart system, (miva) before I moved to zencart. Now suddenly it is happening again without my having changed anything. I am currently running 1.3.9c. My host is Dreamhost. Everything was working without a hitch until the 26th.

  2. #2
    Join Date
    Jan 2004
    Posts
    66,350
    Blog Entries
    7
    Plugin Contributions
    271

    Default Re: Please Help - Paypal Orders Not Showing in Admin

    I've seen others report problems with Dreamhost "suddenly" start happen in the last 2-3 days.
    .

    Zen Cart - putting the dream of business ownership within reach of anyone!
    Donate to: DrByte directly or to the Zen Cart team as a whole

    Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
    Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.

  3. #3
    Join Date
    Jan 2004
    Posts
    66,350
    Blog Entries
    7
    Plugin Contributions
    271

    Default Re: Please Help - Paypal Orders Not Showing in Admin

    That said, if you're using the PayPal Website Payments Standard module, then you're subjecting your site to PayPal's older architecture limitations, and would be FAR better off switching to PayPal Express Checkout which is not limited by the design and communication problems that their old "standard" service has.
    .

    Zen Cart - putting the dream of business ownership within reach of anyone!
    Donate to: DrByte directly or to the Zen Cart team as a whole

    Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
    Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.

  4. #4
    Join Date
    Apr 2010
    Posts
    22
    Plugin Contributions
    0

    Default Re: Please Help - Paypal Orders Not Showing in Admin

    Thank you for your quick reply! :) I was worried that that's an underlying problem since I had these issues before on a completely different system, but the same host. :/ Not cool, man. There's not much I can do about the host (switching) right now though.

    I am using the Website Payments Standard module, and I shall look into Paypal Express checkout. Are there any additional pro's and cons/tips on switching to express that you know of? I've checked with my host to see if CURL is active on my server and it is.

  5. #5
    Join Date
    Jan 2004
    Posts
    66,350
    Blog Entries
    7
    Plugin Contributions
    271

    Default Re: Please Help - Paypal Orders Not Showing in Admin

    .

    Zen Cart - putting the dream of business ownership within reach of anyone!
    Donate to: DrByte directly or to the Zen Cart team as a whole

    Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
    Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.

  6. #6
    Join Date
    May 2006
    Location
    Gardiner, Maine
    Posts
    2,197
    Plugin Contributions
    22

    Default Re: Please Help - Paypal Orders Not Showing in Admin

    Have you heard of this happening with Paypal Express? I have a customer who says this just happened twice to the same customer. She definitely paid and the money went to paypal but no order was generated.
    The full-time Zen Cart Guru. WizTech4ZC.com

  7. #7
    Join Date
    Jan 2004
    Posts
    66,350
    Blog Entries
    7
    Plugin Contributions
    271

    Default Re: Please Help - Paypal Orders Not Showing in Admin

    Quote Originally Posted by delia View Post
    Have you heard of this happening with Paypal Express? I have a customer who says this just happened twice to the same customer. She definitely paid and the money went to paypal but no order was generated.
    only if she's got PHP errors happening on her site which are preventing her store from completing execution properly
    .

    Zen Cart - putting the dream of business ownership within reach of anyone!
    Donate to: DrByte directly or to the Zen Cart team as a whole

    Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
    Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.

  8. #8
    Join Date
    May 2006
    Location
    Gardiner, Maine
    Posts
    2,197
    Plugin Contributions
    22

    Default Re: Please Help - Paypal Orders Not Showing in Admin

    that was my thought exactly. Thanks.
    The full-time Zen Cart Guru. WizTech4ZC.com

 

 

Similar Threads

  1. Barclay's ePDQ module not showing orders in admin HELP PLEASE
    By paddy_uk2007 in forum General Questions
    Replies: 1
    Last Post: 23 Sep 2010, 12:51 PM
  2. PayPal orders not showing in admin
    By tojasonharris in forum General Questions
    Replies: 4
    Last Post: 1 Mar 2010, 07:52 AM
  3. Orders not showing in admin after db cleanout - HELP PLEASE
    By emtecmedia in forum General Questions
    Replies: 6
    Last Post: 29 Apr 2008, 08:58 AM
  4. Orders not showing up in Paypal or ZC admin (PayPal IPN module)
    By Edgar in forum Managing Customers and Orders
    Replies: 70
    Last Post: 20 Nov 2007, 06:24 PM
  5. Replies: 2
    Last Post: 8 Oct 2007, 05:24 PM

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  
disjunctive-egg
Zen-Cart, Internet Selling Services, Klamath Falls, OR