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  1. #1
    Join Date
    Apr 2006
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    81
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    Default images not displaying and problems purchasing

    Hi,

    None of my hosting customers images on his store are showing up and this as only just happened - http://www.computashack.com/catalog/ also he is saying his customers are have problems purchasing, i have checked that his images are there via ftp and they are, any help would be good please.

    Regards
    Che

  2. #2
    Join Date
    Feb 2008
    Posts
    1,336
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    Default Re: images not displaying and problems purchasing

    Not sure if things stop working for no reason. I noticed that the home page title isn't defined for the site which tells me that they have changed some files which leads me to think it's user error rather than anything else.

  3. #3
    Join Date
    Feb 2005
    Location
    Lansing, Michigan USA
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    Default Re: images not displaying and problems purchasing

    Might also check the permissions on the /images folder.

  4. #4
    Join Date
    Apr 2006
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    Default Re: images not displaying and problems purchasing

    Hi,

    Header title been like that for ages and as not been an issue, but know what you are saying.

    Images folder permissions are set to 777 that should be ok?

    also when i login to purchase and get to checkout and go to pay by paypal this is the error -

    We are sorry for the inconvenience. The PayPal account authentication settings are not yet set up, or the API security information is incorrect. We are unable to complete your transaction. Please notify the store owner so they can correct this problem. (10002) 10002 Security error - Security header is not valid

    I am awaiting the dtails for thier admin area, so i can check the settings for paypal etc..

    Thanks Che

  5. #5
    Join Date
    Feb 2005
    Location
    Lansing, Michigan USA
    Posts
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    Default Re: images not displaying and problems purchasing

    He hasn't changed his admin folder name, so I would suspect he hasn't installed security patches, either. He may have been hacked, and the hacker may have messed up trying to change the Paypal configuration.

  6. #6
    Join Date
    Apr 2006
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    81
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    Default Re: images not displaying and problems purchasing

    Quote Originally Posted by stevesh View Post
    He hasn't changed his admin folder name, so I would suspect he hasn't installed security patches, either. He may have been hacked, and the hacker may have messed up trying to change the Paypal configuration.
    I was thinking he had been hacked, do you know the best way to recover from being hacked?

    Thanks Che

  7. #7
    Join Date
    Feb 2005
    Location
    Lansing, Michigan USA
    Posts
    20,024
    Plugin Contributions
    3

    Default Re: images not displaying and problems purchasing

    This should work:

    http://www.zen-cart.com/wiki/index.p...ing_From_Hacks

    Best not to try shortcuts - do everything step-by-step.

 

 

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