Who's Online showing multiple entries for my own IP

[pennilane]

Since installing my zen cart my who's online count increases everytime I refresh my screen. When I check my admin who's online it shows my ip address so I know that it isnt anyone trying to hack in. I am sure it is something that I should have set when I was setting up my store. I have seen similar issues on a couple of other 'newish' zen cart stores but not all which is why I am certain that I need to set something. I have been looking through all the tutorials and this forum for information on what to set for a couple of months now and have still come up blank...hence my post. Please help before I go greyer than I am already .
Thanks
Penny

[Ajeh]

Which count is it that you see increasing?

The count in the Who's Online sidebox ...

The count on the Admin home page ...

The count in the Admin Tools ... Who's Online ...

I cannot reproduce any errors in any of these ...

NOTE: the counts on the Admin Home page show both the number of users and the hits for the session ... the hits for the session will increase with each page change or refresh ...

[pennilane]

Hi Linda,
On the shop front home page here it increases the whos online count each time you refresh the page. When I check in the admin who's online it shows the ip addresses and how many repeats of the ip address. So for instance, if I go to my home page (store front) it shows 1 guest online. If I refresh the page it shows 2 guests online and increases by one each time I refresh the page.
I have been to other zen stores and done the same thing and the number doesnt increase so it has to be my store.

Hope that helps
Thanks for your help.

[Ajeh]

I go to your site ... the box says 1 guest ...

I refresh pages ... 1 guest ...

I click around ... 1 guest ...

Not sure what to tell you ...

[pennilane]

Thanks for your message. I just asked a friend in Canada (I'm in the UK) to check and refresh and the count increased by one every time she refreshed her screen. So, its not me or my browser.

[gjh42]

I get no change in the count when refreshing, whether or not I have javascript enabled for the site.

[pennilane]

This is just the weirdest thing then and I guess I'll just have to live with it irksome as it is. I can visit other zen stores and the count doesnt increase when I refresh ....My store and one other, that I can remember, does. I hate being flummoxed and not be able to find a solution to a problem albeit as niggly as this is.

[DrByte]

Have you cleared your browser's cache and cookies?

[Ajeh]

What browser are you using?

Are you just navigating by clicking links or are you opening new tabs, browser sessions?

[pennilane]

Yes, I have cleared my browser and cache. I did all these things before I posted my query as I explored all the avenues I could first.

As you can see this isnt just happening on my computer. It is the same on my husband's and it happened with a friend who lives in Canada.

If I go from product to product the count doesnt increase. It only increases when I go back to the home page OR if I stay on the home page and just refresh that page.

As previously mentioned, it doesnt happen if I go to other ZEN stores (apart from one other new store) so I cant see how it has anything to do with my browser or cache.

I am also now on the very latest Zen version.