Who's Online showing multiple entries for my own IP

[Ajeh]

No matter what I do on your site, the who's online sidebox always reads 1 guest ...

This is rather puzzling ...

What do you see in your Zen Cart Admin under the Tools ... Who's Online ...

[pennilane]

It sure is a pity that someone in the Zen forum is unable to see what I see on my site.

It is puzzling to say the least!

Right now in my admin I see this IP address ** REMOVED BY MODERATOR *** and it says 1 customer online.

[pennilane]

I just visited my site after my reply to ajeh and the count increased to 2 online in the front page and in my admin.
I then clicked through to the site from the link in my admin and the count increased to 3.

Admin says 3 customers online
duplicate IP addresses 2
Total Unique vistors 2

Even though I have now left my site the admin still has me showing.

Am I using the correct terminology?

[Ajeh]

You will continue to show until the site is visited again and the timeout for the who's online of 15 minutes of inactivity happens has occurred to clear it out ...

Go to your Admin and go to the Tools ... Who's Online ...

Check it periodically until it clears out all of your references ...

Open a new browser window and go to your home page ... how many guests are in the who's online sidebox? Look at the Admin Who's online and refresh it ... how many of you are there?

Click on a Category ... how many guests are in the who's online sidebox? Look at the Admin Who's online and refresh it ... how many of you are there?

Click on the All Products link ... how many guests are in the who's online sidebox? Look at the Admin Who's online and refresh it ... how many of you are there?

Click on the New Products link ... how many guests are in the who's online sidebox? Look at the Admin Who's online and refresh it ... how many of you are there?

[DrByte]

In all your duplicates, what's the session id?
If the session id is different, then it's gonna show a new entry for each different session id, until the old session times out, as Ajeh mentioned above.

[pennilane]

Okay, here is an account of events:

Admin
no one on line

Me
Visit homepage of store
Shows 1 guest online

Admin
Shows 1 guest online and my IP address
Session ID: rqpi7jn008raguci1udrmlqsl3

Me
Clicked on category
Shows 2 guests online

Admin
Shows 2 guests online with my IP address
Different session IDs

Me
Clicked All Products
Shows 2 guests online

Admin
Shows 2 guests online with my IP address
Same sessions as above

Me
Clicked on New Products
Shows 2 guests online

Admin
Shows 2 guests online with my IP address
Same sessions as above

Me
Leaving store

Admin
Shows 2 guests online

I noticed that the list cleared after 9 minutes for each guest and not 15 as per your message Ajeh.

Hope that helps somewhat

[Ajeh]

When you go to your site, are you using a book mark or typing your URL into the browser?

What are your settings in the Configuration ... Sessions ...

[pennilane]

I normally use a bookmark but I've tried both the bookmark and typing the url in. I also clicked on a link in the admin who's online to take me to the store and that increased the count too.

Sessions Settings are as follows:
Session Directory points to my folders cache
Cookie Domain = true
Force Cookie Use = false
Check ssl session id = false
Check user agent = false
Check ip address = false
Prevent spider sessions = true
Recreate session = true
IP to host Conversion Status = true

[Ajeh]

This really doesn't make sense ... as you may have noticed ...

What browser are you using and operating system on your computer?

[pennilane]

I think we are just going round in circles here as I've already explained that this has only happened in one other zen store apart from my own. Both are fairly new stores.

This does not happen if I visit other zen stores apart from one other mentioned above.

If this happens when my Canadian friend visits my site and also from my husbands computer I dont think this has anything to do with my browser or operating system.

I am not going to pursue this any longer. It will forever remain a mystery. I thought it would be some simple setting that I hadnt made when I set up my store.

The only difference I can see is that my store is set to go direct to the store and not www.nameofstore/store as most others I see. What bearing that may have on the count is beyond me but stranger things have happened.

I have just visited 8 other zen cart stores and the count does not increase when I refresh my screen on these stores.