Results 1 to 5 of 5
  1. #1
    Join Date
    Nov 2007
    Location
    UK
    Posts
    102
    Plugin Contributions
    0

    Default 10408 Express Checkout token is missing

    Hi All

    I've just received this message, I'm on 1.3.8a and never had this problem before.

    Someone has tried to order something from the site and I've received this message

    "10408 Express Checkout token is missing. - Express Checkout token is missing. "

    The only thing I've done recently was update my google products feed, I haven't changed/ uploaded any modules in ages. Would this have had an effect.

    I've had a look through the forums the solutions that are there don't seem to apply to me I don't have a "&" in the shop name etc and I've checked curl and the ipn communications and both come back fine.

    Any advice?

    Thanks

    Kerrie

  2. #2
    Join Date
    Jan 2004
    Posts
    66,364
    Blog Entries
    7
    Plugin Contributions
    274

    Default Re: 10408 Express Checkout token is missing

    Quote Originally Posted by kezan98 View Post
    Someone has tried to order something from the site and I've received this message

    "10408 Express Checkout token is missing. - Express Checkout token is missing. "
    That's a courtesy email telling you of an error message encountered while attempting to check out.
    Unless you're getting that message repeatedly, the customer most likely was asked to start the payment process again, and thus likely completed the order in a second attempt.
    Quote Originally Posted by kezan98 View Post
    The only thing I've done recently was update my google products feed, I haven't changed/ uploaded any modules in ages. Would this have had an effect.
    Unrelated.
    Quote Originally Posted by kezan98 View Post
    I've checked curl and the ipn communications and both come back fine.
    Unrelated.
    .

    Zen Cart - putting the dream of business ownership within reach of anyone!
    Donate to: DrByte directly or to the Zen Cart team as a whole

    Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
    Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.

  3. #3
    Join Date
    Nov 2007
    Location
    UK
    Posts
    102
    Plugin Contributions
    0

    Default Re: 10408 Express Checkout token is missing

    thanks for taking the time to get back to me, unless it happens again I won't bother worrying about it now :)

  4. #4
    Join Date
    Oct 2009
    Posts
    3
    Plugin Contributions
    0

    Default Re: 10408 Express Checkout token is missing

    My website has this problem too, but only once. I think it was accidental mistake.

  5. #5
    Join Date
    Mar 2011
    Location
    Melbourne, Australia
    Posts
    13
    Plugin Contributions
    0

    Default 10408 Express Checkout token is missing

    I apologize for reopening an old thread but figured that it would mean one less thread for people (like myself) to search through when looking for an answer to their problem.

    I am using version 1.3.9h with quite a few addons and custom code changes but nothing recently (I will provide more detail if it seems relevant).

    About a month ago I changed from IPN to Express (due to the frustration of receiving a lot of duplicate orders). In the first two weeks, I received one or two of the "10408 Express Checkout token is missing" errors but after reading the forums, it seemed to be relatively harmless so I ignored it. I then moved my site to a new web host (now with Host Monster) and this past 2 weeks I have received the error almost daily. Investigating further, I discovered that the orders that may have caused the error (or at least took place at about the same time) still went through successfully BUT I did not receive any email notifications for the order, so I am concerned with what other functionality may not have been called as well.

    My store only has around 2-10 transactions per day, so receiving this error almost daily is quite a significant percentage of the transactions.

    I have enabled the debug logging but I am not sure what I should be looking for in the logs to get any real benefit from them.

    If anyone could shed some light on what I should be looking for or any settings that may need to be looked at (or code to be tweaked), it would be greatly appreciated. Thanks heaps!
    Gab (Snuggle Berry Pie Designs)
    Scrapping Fairytales

 

 

Similar Threads

  1. Error 10408 Express Checkout token is missing.
    By explorer1979 in forum PayPal Express Checkout support
    Replies: 11
    Last Post: 5 May 2011, 03:55 AM
  2. 10419 Express Checkout PayerID is missing.
    By edadk in forum PayPal Express Checkout support
    Replies: 3
    Last Post: 24 Nov 2010, 10:07 PM
  3. Express Checkout token is missing after upgrade to 1.3.9c
    By artcoder in forum Upgrading from 1.3.x to 1.3.9
    Replies: 3
    Last Post: 24 May 2010, 02:25 AM
  4. Replies: 5
    Last Post: 21 May 2010, 10:16 PM
  5. "10408 Express Checkout token is missing" error message
    By bowbiz in forum PayPal Express Checkout support
    Replies: 1
    Last Post: 25 Mar 2009, 05:33 AM

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  
disjunctive-egg
Zen-Cart, Internet Selling Services, Klamath Falls, OR