Big problem

[JDog21]

I am in the process of getting my site up and running. It is currrently on Authorize.net TEST mode (as well as Zen test mode).

In preparation for installation of a module on my project site, I backed up the site's database, as well as FTP'd the entire site to my computer to it's own directory.


Now I can't go to the site, at all. The screen is white. Nothing. I have not touched the site, yet.; in fact, I am installing this module on a TEST site first, before I even go near the project site.

So why is the site gone? I contacted my server and everything is ok on their end. All of my other sites, etc. show up.

Does backing up the database while in TEST mode have something to do with it?
Does FTP'ing the site while in TEST mode have something to do with it?

Any comments would be appreciated.............(please tell me something--------- thnx)

[kobra]

Neither of these things should affect loading - - if it was loading before
Use FTP to check your files for modified date and look for any with recent dates - - you might have inadvertantly altered one
If that is not the case, you will have to insure that you did not accidently delete any

[DrByte]

The screen is white. Nothing.

FAQ about troubleshooting causes of "blank screen": https://www.zen-cart.com/tutorials/index.php?article=82

[JDog21]

Neither of these things should affect loading - - if it was loading before
Use FTP to check your files for modified date and look for any with recent dates - - you might have inadvertantly altered one
If that is not the case, you will have to insure that you did not accidently delete any

I checked via FTP and the only files that are modified (dated yesterday and today) are in my cache directory. The specific files are entitled MYDEBUG and have a string of numbers following the word. They are log files.

I have a feeling I could delete these files. Would that help (or at the very least, not hurt anything)?

I'm not doing anything yet............

[DrByte]

If you follow the link I posted above, you'll see that those debug logs are probably the most important thing to you right now. Read them.

[JDog21]

I read Dr. Byte's link, and although my server doesn't have error logs (I have to turn it on for a specified date period) I downloaded all of my error logs dated 9/11 and 9/12.

Here's a 9/12 error log:

[12-Sep-2010 00:25:37] PHP Warning: include(includes/auto_loaders/config.core.php) [<a href='function.include'>function.include</a>]: failed to open stream: No such file or directory in /home/content/34/4238734/html/defentech/includes/initsystem.php on line 21
[12-Sep-2010 00:25:37] PHP Warning: include() [<a href='function.include'>function.include</a>]: Failed opening 'includes/auto_loaders/config.core.php' for inclusion (include_path='.:/usr/local/php5/lib/php') in /home/content/34/4238734/html/defentech/includes/initsystem.php on line 21
[12-Sep-2010 00:25:37] PHP Warning: dir(includes/auto_loaders) [<a href='function.dir'>function.dir</a>]: failed to open dir: No such file or directory in /home/content/34/4238734/html/defentech/includes/initsystem.php on line 22
[12-Sep-2010 00:25:37] PHP Fatal error: Call to a member function Execute() on a non-object in /home/content/34/4238734/html/defentech/includes/counter.php on line 24


I was uploading to my test dirctory. Although unlikely, I could have uploaded something to my project directory....

[JDog21]

If you follow the link I posted above, you'll see that those debug logs are probably the most important thing to you right now. Read them.

Yes, I can see that getting rid of these files is definitely NOT the thing to do.

It is difficult for me to make sense of them, though. Clearly, I've messed up some files..........

[kobra]

Try replacing includes/auto_loaders/config.core.php file from a fresh distribution file set of your same version

[JDog21]

Try replacing includes/auto_loaders/config.core.php file from a fresh distribution file set of your same version

I downloaded a complete copy of this site's directory last night..... I went to that copy, and went to includes, and then could find NO auto_loaders directory at that point. I verified this via my FTP program. I deleted that directory!

The version I'm using is 1.39b. How do I check?

I just downloaded the 1.39f version. Are these versions compatible?

[kobra]

I downloaded a complete copy of this site's directory last night..... I went to that copy, and went to includes, and then could find NO auto_loaders directory at that point. I verified this via my FTP program. I deleted that directory!
Why are you deleting things?

The version I'm using is 1.39b. How do I check?

Check what?? - - You seem to know the version

I just downloaded the 1.39f version. Are these versions compatible?

Not exactly. best to have your version
http://sourceforge.net/projects/zencart/files/