Error on page when loading index.php

**ebaobao** · 3 Oct 2010, 07:32 PM

Hello,

I'm getting this error on one computer but not the other. They both have the same browser version of IE v8.0. IE reports the message on the bottom left of the browser 'Error on Page' when I visit the website.

Webpage error details

User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.0; WOW64; Trident/4.0; GTB6.5; SLCC1; .NET CLR 2.0.50727; Media Center PC 5.0; Media Center PC 5.1; .NET CLR 3.5.30729; .NET CLR 3.0.30618; .NET4.0C)
Timestamp: Sun, 3 Oct 2010 18:26:16 UTC

Message: 'document.login.email_address' is null or not an object
Line: 421
Char: 39
Code: 0
URI: https://www.mydomain.com/index.php?main_page=login

When I look at line 421 in view source this is what I see:

<body id="loginBody" onload="update_zone(document.create_account); document.login.email_address.focus();">

I noticed that on the browser that does not get this error, it doesn't have the zenid appended in the url.

Any idea on where to get started in trying to get rid of this error?

Thanks.

** EDITED *** Never ever post in a forum, email, newsletter etc. the zenid or zenAdminID or you will be doomed!!

**ebaobao** · 4 Oct 2010, 05:02 PM

Hi Ajeh,
Yeah I read that some where about the zenid thing. That zenid I posted was actually modified. I changed a whole bunch of characters. So any idea what I should start looking at in regards to the problem? Thanks.

**ebaobao** · 5 Oct 2010, 07:49 PM

Hello,

So after some research I found that the file being loaded is
includes/modules/pages/login/on_load_main.js

Which has this line of code:
update_zone(document.create_account); document.login.email_address.focus();

Question is can i delete this line? And what will it affect if I do remove it. Anyone have any ideas?

Thanks.

**ebaobao** · 5 Oct 2010, 11:46 PM

I have decided to remove that line of javascript code entirely. So far with preliminary testing, it has fixed the error and no issues.

**DrByte** · 7 Oct 2010, 03:50 AM

By removing that line you break the ability for the cursor to be automatically placed in the login box. AND it prevents the country/state updates from setting up properly on first load if someone is creating an account on that page.

Your problem will be a broken file or a broken browser.

**ebaobao** · 7 Oct 2010, 08:19 PM

Hi DrByte,

Thank you for your reply. I'm not concern about the cursor automatically placed in the login field (email address field). However I am concern about the updates you are talking about. When they visit the website they are presented with just an informational page. Then when they click on Login or Create Account they are presented with the login page.

Are you talking about that at this login page the states/country cannot be updated when someone is creating an account? I did a test with creating an account and and also updating the state/country under My Account after login and both tests updated successfully.

Is it suppose to update somewhere else that I'm not aware of? Please let me know DrByte. Thanks.