We have received user complaints that our checkout process hangs between page 1 (entering address information) and page 2 (entering credit card information). The issue does not occur on all transactions but happens often enough that we may be losing up to 50% of our potential web orders. We have not been able isolate any common factor, e.g., it's happended when users have used IE, Chrome and Firefox. Users do not get an error message, they just get a blank page that never goes away after they hit continue on page 1 of the checkout process.
We're using Zen Cart 1.3.8a with Algozone template ZC04A00408. We accept credit cards as our only form of payment and use the standard Authorize.net AIM payment module.
Any ideas/solutions?
Thanks,
Bert
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