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  1. #1
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    red flag Login Time Out after entering credit card details?

    We upgraded from 1.3.8 to 1.3.9f.
    For one of our websites have got 3 complaints from different customers stating that they face a ""Login Time Out" problem after they enter their credit card details.

    We tested our selves without any issues and also got other orders from this same payment gateway.

    However as we got this 3rd similar complaint we have started to look into this.

    Probably there could be more complaints and we could be loosing customers.

    Anything we could look into ?

    Thanks

    Harry
    Last edited by harry2cool; 11 Oct 2010 at 04:27 AM.

  2. #2
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    Default Re: Login Time Out after entering credit card details?

    What processor/method?
    Linux or win server
    any other pertinent info

    in the admin > tools > version/server info
    Look in the php section for what the value is for max_execution_time
    Zen-Venom Get Bitten

  3. #3
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    Default Re: Login Time Out after entering credit card details?

    Hi Kobra,
    We use a custom bank module which processes Visa and Mastercard.

    We upgraded to 1.3.9f as well changed servers.

    Have been using the same payment module for more than 2 years , also running the same module on other websites without this problem as of now(on the same new server).

    Linux server.

    What other information can I give ?

  4. #4
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    Default Re: Login Time Out after entering credit card details?

    We upgraded to 1.3.9f as well changed servers.
    Try removing the module from the admin and install it again.
    Ajeh explained why somewhere sometime but I do not remember why this sometimes helps after a move
    Zen-Venom Get Bitten

  5. #5
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    Default Re: Login Time Out after entering credit card details?

    Quote Originally Posted by harry2cool View Post
    Have been using the same payment module for more than 2 years , also running the same module on other websites without this problem as of now(on the same new server).
    What exactly is different in all the files and settings and domain configuration between the site that's allegedly having problems vs those that aren't?

    Also, what patterns exist amongst the customers who are having problems? geographic region, browser used, browser settings, cart contents, operating system, dialup vs hi-speed, time of day, using coupons or not, and the list goes on.

    Further, if you use a different payment module instead, perhaps one of the built-in ones, does the problem continue? What have you done to ensure that the payment module itself isn't the problem?
    .

    Zen Cart - putting the dream of business ownership within reach of anyone!
    Donate to: DrByte directly or to the Zen Cart team as a whole

    Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
    Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.

  6. #6
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    Default Re: Login Time Out after entering credit card details?

    Hi DrByte,
    To ensure the integrity of the payment gateway, this same module is installed on 2 of my other websites and it works fine.

    I did manage to recreate this error.


    ============================================
    If there is an error on the payment gateway (i.e wrong input of any credit card details) , it returns a blank page

    Below is the URL which shows the blank page:

    'http://www.xyz.com/index.php?main_page=checkout_payment&PaymentID=2894610210902850&auth=&amt=20.0&r ef=&tranid=&trackid=4551221862221&postdate=&result=&udf1=50s%20Cotton%20Dress%20 Sh&udf2=harryfashion######################&udf3=9821142770&udf4=Rue%20De%20Palac e%20New%20York%20New%20York%20100011%20United%20States&udf5=1&error_message=Ther e%20has%20been%20an%20error%20processing%20you%20credit%20card%20at%20yourbank.c om,%20please%20try%20again.

    The above page should show the checkout_payment page however it shows a blank page, here is where the problem is.
    =========================================

    I guess if the above problem is rectified all the problems can solve.

    Please let me know what I can test to correct the above.

  7. #7
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    Default Re: Login Time Out after entering credit card details?

    Your module is using old-style coding that's not compatible with v1.3.9.
    It's passing error messages and long parameters on the URL.
    You can't pass long error messages via the URL. You should be using the messageStack to do that.
    Further, in addition to error messages, any other parameters which have values longer than 43 characters are also treated as spam or attempts at hackers to exploit old vulnerabilities, and are thus met with a 406 error and a blank page.

    You need to update your module to work accordingly.
    .

    Zen Cart - putting the dream of business ownership within reach of anyone!
    Donate to: DrByte directly or to the Zen Cart team as a whole

    Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
    Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.

  8. #8
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    Default Re: Login Time Out after entering credit card details?

    Ok, I did re-intall it, I'll have to wait for the results.
    Hope it works :) :)
    Thanks

  9. #9
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    Default Re: Login Time Out after entering credit card details?

    Ok, I did re-intall it, I'll have to wait for the results.
    Wait??? Do a test purchase
    Why have a customer have issues
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  10. #10
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    Default Re: Login Time Out after entering credit card details?

    As I told you before, it does not happen with everybody, I have to wait and watch.
    My transactions do go through.

 

 
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