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  1. #1
    Join Date
    Oct 2010
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    Default Shopping cart won't empty after check out

    I am doing some testing and make a purchase on my new site, but even after checking out and confirming payment, going to PayPal, confirming payment there and completing everything I go back to shopping cart and the items are still in there.

    How can I fix this?

    Thanks

  2. #2
    Join Date
    Nov 2007
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    Sunny Coast, Australia
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    Default Re: Shopping cart won't empty after check out

    Which version of ZC are you using?

    How was the installation performed?

    If the site is live then please provide a link (you can paste the link without the 'dots' in the URL if you don't want spiders to find the site - eg www my site dot com).

  3. #3
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    Default Re: Shopping cart won't empty after check out

    Quote Originally Posted by frank18 View Post
    Which version of ZC are you using?

    How was the installation performed?

    If the site is live then please provide a link (you can paste the link without the 'dots' in the URL if you don't want spiders to find the site - eg www my site dot com).
    I'm running 1.3.9f

    here is a link

    www paracordwraps com

    Thanks for any help here. if someone wants to create an account and try and by something, just put a comment in the checkout page "test-please refund" and I will refund your money back through paypal right away. Just to see how it works.

    Thanks

  4. #4
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    Default Re: Shopping cart won't empty after check out

    Created an account and confirmed details. It gave me an "Internal Server Error - 500" (host issue?)

    Hit the back button on my browser and all my details were there. Then went through checkout and paid by PayPal (order #8). The redirection back to your site has taken "ages" to respond.

    Checked the cart and found it empty - no problem there.

    Try to do an order yourself using a different computer, it should work just as well.

  5. #5
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    Default Re: Shopping cart won't empty after check out

    Quote Originally Posted by frank18 View Post
    Created an account and confirmed details. It gave me an "Internal Server Error - 500" (host issue?)

    Hit the back button on my browser and all my details were there. Then went through checkout and paid by PayPal (order #8). The redirection back to your site has taken "ages" to respond.

    Checked the cart and found it empty - no problem there.

    Try to do an order yourself using a different computer, it should work just as well.

    Thanks a million Frank! I refunded your money already too!

    Yes it takes for ever to redirect back to my site after purchase, and then I get the 500 Error

    I am not getting order confirmation emails either, can I change that so I get an email when someone makes a purchase.

    Thanks again!!

  6. #6
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    Default Re: Shopping cart won't empty after check out

    Quote Originally Posted by spleify View Post
    Thanks a million Frank! I refunded your money already too!

    Yes it takes for ever to redirect back to my site after purchase, and then I get the 500 Error
    Thanks

    I am not getting order confirmation emails either, can I change that so I get an email when someone makes a purchase.

    Thanks again!!
    Go to Admin > Configuration > E-Mail Options and make necessary changes.

  7. #7
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    Default Re: Shopping cart won't empty after check out

    Quote Originally Posted by frank18 View Post
    Go to Admin > Configuration > E-Mail Options and make necessary changes.
    I did that and everything is turned on with accurate information, and I still am NOT getting anything.

    I sent a test email directly from another account and it went through so I know the email is working, but nothing from my site.

  8. #8
    Join Date
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    Default Re: Shopping cart won't empty after check out

    Quote Originally Posted by spleify View Post
    I did that and everything is turned on with accurate information, and I still am NOT getting anything.

    I sent a test email directly from another account and it went through so I know the email is working, but nothing from my site.
    one thing i have noticed in your source code is

    "http://paracordwraps .com//"

    it has a double / at the end
    check your configure file, there should be no trailing / on the end
    like so
    Code:
    define('HTTP_SERVER', 'http://localhost');
    define('HTTPS_SERVER', 'https://localhost');
    i may not know how yet, but i soon will....i hope :)

  9. #9
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    Default Re: Shopping cart won't empty after check out

    Quote Originally Posted by spleify View Post
    Yes it takes for ever to redirect back to my site after purchase, and then I get the 500 Error
    That's important information that should have been mentioned at the beginning.

    Also, *which* PayPal module are you using?

    Quote Originally Posted by spleify View Post
    I am not getting order confirmation emails either
    That's because the 500 error is stopping the orders from completing. There's no email to send because no order is being completed.
    Quote Originally Posted by spleify View Post
    can I change that so I get an email when someone makes a purchase.
    Yes: fix the 500 error, and the emails will send.



    "500 Internal Server Error" errors are triggered by the *server*, and NOT by Zen Cart. As such, Zen Cart never even knows they happened. Thus, you must rely on the webserver's error logs which record the specific cause of the error. If you don't know how to find that information, contact your hosting company since they're the ones who control how that's all set up and can access all server logs.
    .

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    Donate to: DrByte directly or to the Zen Cart team as a whole

    Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
    Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.

  10. #10
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    Default Re: Shopping cart won't empty after check out

    Quote Originally Posted by frank18 View Post
    Created an account and confirmed details. It gave me an "Internal Server Error - 500" (host issue?)

    Hit the back button on my browser and all my details were there. Then went through checkout and paid by PayPal (order #8). The redirection back to your site has taken "ages" to respond.

    Checked the cart and found it empty - no problem there.

    Try to do an order yourself using a different computer, it should work just as well.
    I might add that I (as a customer) did not receive an order confirmation email either. See DrByte's post re 500 error. PayPal sent their emails as usual (order and refund).

 

 
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