Checkout process Blank Page Can't confirm order

[asiaschool]

Version 1.39f
I am just setting up my site
No addons
I use Simple Zen Template
www.veggieretail.com
Using Godaddy's Shared Window Hosting Deluxe Plan
I checked the cache folder and could not find new error messages
I searched everywhere for answer and asked my hosting company if there's something they can do. They said no.
A customer could never confirm an order in the last page of the checkout. An email will send out to the customer about the order but the confirmation page won't show.
I have no where to go, can someone please help?

[DrByte]

https://www.zen-cart.com/tutorials/index.php?article=82

[comkat]

I am having the same problem. Has anyone found a specific solution? I am on version 1.3.8a. I see the address bar change from the PayPal address to my website address and then the page goes blank. No key strokes will bring it back.

I tried the configure.php suggestion, but it hindered the ability to move forward with a transaction. I turned it off and then while the test transaction was at PayPal, I turned it back on. Got a ton of 'Notice' lines, turned off the configure.php, and the screen went blank again.

Please help.
Comkat

[kobra]

turned off the configure.php

There is no default way to turn this "off"
How are you doing this?

[comkat]

How am I turning off the configure.php? The suggestion by DrByte was to put a special configure.php in the includes/local folder. I turned it off by renaming the file, since it is not critical to the normal function of the site.

In addition, I wanted to show the error messages I get in the log files:

IPN FATAL ERROR :: Could not establish fsockopen.

and

Unable to find the socket transport "http" - did you forget to enable it when you configured PHP?

I don't know where to find this.
Thanks for your reply.
Comkat

[kobra]

IPN FATAL ERROR :: Could not establish fsockopen.

and

Unable to find the socket transport "http" -

Both of these are server configuration issues

[comkat]

Thank you, Kobra.

Who fixes the server configuration issue - me or Godaddy? Is there something I can look at to tell me what to do?

Comkat

[kobra]

Who fixes the server configuration issue

For these it is your host

[asiaschool]

I tried everything on the Q&A link posted here. I found no error message in the Cache folder.

Then, I reinstall Zen-Cart in a new directory of my hosting. I kept all of the original settings and keep all setting as default except the followings.

I did the minimum steps required to test the checkout process. I added only one item in the product catalog. I set up the email option under Admin by entering the email login, password and SMTP server info under Admin Email Option. I use SMTPauth. Then, I tried to register and place an order and checkout. I got the same 'blank page' problem. The confirmation email came to my email address but I do not see a "order confirmation page". I got the same problem when I register as a new user. I don't get the final confirmation page either. I checked the Cache folder and there's no error message there.

Again, the only option Godaddy offered is to use their dedicated hosting which is very costly. Any other suggestions? Should I consider another hosting?

[DrByte]

Again, the only option Godaddy offered is to use their dedicated hosting which is very costly. Any other suggestions? Should I consider another hosting?

You will find that most people who have started with your host have had problems and as soon as they went with a proper host all their problems disappeared.
The choice is yours.