Results 1 to 9 of 9
  1. #1
    Join Date
    Apr 2006
    Posts
    413
    Plugin Contributions
    0

    Default Customer Order Update Emails

    For some reason on one of my sites (all others work fine) the order updates are not going through. Customer is notified of order placement, contact us works, but not the order update emails (for example changing order status to "processing" with "Notify Customer" Email radio button checked.

    Instead of a tick (customer notified), there is an open padlock.

    Can anyone suggest what the possible reason might be for this? I've probably missed a setting somewhere but can't see it.

    1.39g.

    Thanks in advance.

  2. #2
    Join Date
    Apr 2006
    Posts
    413
    Plugin Contributions
    0

    Default Re: Customer Order Update Emails

    More info:

    looking at the table: order_status_history

    I can see that customer_notified is 0 (exception is order_status_id = 1, all notifications were successful) for all orders received following upgrade from 1.39f. I suppose I might try re-uploading changed files again, possibly I missed one.

  3. #3
    Join Date
    Apr 2006
    Posts
    413
    Plugin Contributions
    0

    Default Re: Customer Order Update Emails

    Still unresolved. Can send customers emails from admin and through contact us page yet still no email can sent during order status updates (same email address), apart from the initial placement of order.

    Ideas anyone?

  4. #4
    Join Date
    Apr 2006
    Posts
    413
    Plugin Contributions
    0

    Default Re: Customer Order Update Emails

    ok, getting somewhere, error report indicates something.. will report back shortly.

  5. #5
    Join Date
    May 2006
    Location
    Australia
    Posts
    96
    Plugin Contributions
    0

    Default Re: Customer Order Update Emails

    Same thing here since last upgrade, look forward to the solution, Rod
    Rod

  6. #6
    Join Date
    Apr 2006
    Posts
    413
    Plugin Contributions
    0

    Default Re: Customer Order Update Emails

    Do you have COWOA installed by any chance?

    If so, in database, table orders, go to a test order and change COWOA order from 0 to 1 and see if it now sends out emails.

    Note: may not be COWOA related, just trying to track down possibilities.

  7. #7
    Join Date
    Apr 2006
    Posts
    413
    Plugin Contributions
    0

    Default Re: Customer Order Update Emails

    ok I believe this is due to COWOA, upgrade to Version 2.0c1 and everything should work (in my case I had missed admin/orders.php).
    Last edited by jetx; 21 Oct 2010 at 01:44 AM.

  8. #8
    Join Date
    May 2006
    Location
    Australia
    Posts
    96
    Plugin Contributions
    0

    Default Re: Customer Order Update Emails

    No, I have no Cowa just the credit card module from an earlier version, i am currently using 1.3.9d
    Rod

  9. #9
    Join Date
    Apr 2006
    Posts
    413
    Plugin Contributions
    0

    Default Re: Customer Order Update Emails

    Take a look in your server error log (or change your cache permissions to writable for a short time to test). Are you getting any errors listed?

 

 

Similar Threads

  1. v153 Additional Order Confirmation & Order Update emails
    By dchquilling in forum General Questions
    Replies: 2
    Last Post: 13 Oct 2014, 05:04 PM
  2. v151 order update emails sent to customer twice.
    By sham in forum General Questions
    Replies: 0
    Last Post: 28 Dec 2012, 06:51 PM
  3. Customer cannot receive order update emails
    By lina0962 in forum Managing Customers and Orders
    Replies: 6
    Last Post: 7 Feb 2011, 12:15 AM
  4. "Notify Customer" Order Update Emails Not Sending (using Edit Orders mod)
    By cupcake in forum Managing Customers and Orders
    Replies: 4
    Last Post: 10 Apr 2008, 02:04 PM
  5. Replies: 0
    Last Post: 19 May 2007, 12:13 AM

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  
disjunctive-egg
Zen-Cart, Internet Selling Services, Klamath Falls, OR