Can't Delete customer review

[kitcorsa]

I have a customer product review i want to delete.

Theye have left me a company testimonial instead or a product review and i want to delete the review. Informed the customer and they have now posted testimonial in the correct plce.

Problem i have is i cant delete the review. I have turned it off but when i click delete i get the delete option again to clarify that i reaslly want to delete so i click delete again and it looks like it been deleted... but then back on admin home i have one pending review and low and behold its the review i just deleted... any ideas??

[largomike1]

I'm having the same problem. I guess no one has a solution for this. I'm going to attempt to fix it. I'll let you know if I come up with a fix. Anyone else out there have a fix for this?

[largomike1]

OK, I found a work-around. Looks like you can't delete reviews when they are filtered to 'Pending Reviews'. You can delete them when they are not filtered. Here's how to do it.

1 - In your administration panel, click on Catalog, then Reviews
2- Look through all of the reviews and find the one you want to delete, then click on the row for that review.
3- Now click the Delete button.
4- Now you should be prompted with "Are you sure you want to delete this review?" and under that question should be the name of the product review to be deleted. Click on the Delete button.
5- Now your review should be deleted.

The problem is that for some reason, when you click on the delete button when reviews are filtered, the id for the review gets lost. So when you click on the delete button the second time, it doesn't know what review to delete. Hope this helps!

[Ajeh]

What version of Zen Cart are you running?

So far, I cannot reproduce this issue in v1.3.9h ...

[kitcorsa]

1.3.9h

thanks largomike that worked!!

[drbyday]

I am getting the same issue. 1.3.9h. Any ideas? maybe its a setting? Iam in https in the admin?

[drbyday]

Think I found a solution:

I wanted to able to delete reviews while still having them sorted by "pending", which wasn't working.

So in reviews.php

FIND (around line 358):

 $contents[] = array('align' => 'center', 'text' => '<a href="' . zen_href_link(FILENAME_REVIEWS, 'page=' . $_GET['page'] . '&rID=' . $rInfo->reviews_id . '&action=edit') . '">' . zen_image_button('button_edit.gif', IMAGE_EDIT) . '</a> <a href="' . zen_href_link(FILENAME_REVIEWS, 'page=' . $_GET['page'] . '&rID=' . $rInfo->reviews_id . '&action=delete') . '">' . zen_image_button('button_delete.gif', IMAGE_DELETE) . '</a> ' . ' <a href="' . zen_href_link(FILENAME_CATEGORIES, 'cPath=' . zen_get_products_category_id($rInfo->products_id) . '&pID=' . $rInfo->products_id) . '">' . zen_image_button('button_details.gif', IMAGE_DETAILS) . '</a>'); 

REPLACE WITH

 $contents[] = array('align' => 'center', 'text' => '<a href="' . zen_href_link(FILENAME_REVIEWS, 'page=' . $_GET['page'] . '&rID=' . $rInfo->reviews_id . '&action=edit') . '">' . zen_image_button('button_edit.gif', IMAGE_EDIT) . '</a> <a href="' . zen_href_link(FILENAME_REVIEWS, 'page=' . $_GET['page'] . '&rID=' . $rInfo->reviews_id . '&action=delete&status=' . $_GET['status']) .  '">' . zen_image_button('button_delete.gif', IMAGE_DELETE) . '</a> ' . ' <a href="' . zen_href_link(FILENAME_CATEGORIES, 'cPath=' . zen_get_products_category_id($rInfo->products_id) . '&pID=' . $rInfo->products_id) . '">' . zen_image_button('button_details.gif', IMAGE_DETAILS) . '</a>'); 

I just added:

&status=' . $_GET['status']) . ' to the delete button so that it would remember what sort you had applied.

[abcisme]

Think I found a solution:

I wanted to able to delete reviews while still having them sorted by "pending", which wasn't working.

So in reviews.php

FIND (around line 358):

 $contents[] = array('align' => 'center', 'text' => '<a href="' . zen_href_link(FILENAME_REVIEWS, 'page=' . $_GET['page'] . '&rID=' . $rInfo->reviews_id . '&action=edit') . '">' . zen_image_button('button_edit.gif', IMAGE_EDIT) . '</a> <a href="' . zen_href_link(FILENAME_REVIEWS, 'page=' . $_GET['page'] . '&rID=' . $rInfo->reviews_id . '&action=delete') . '">' . zen_image_button('button_delete.gif', IMAGE_DELETE) . '</a> ' . ' <a href="' . zen_href_link(FILENAME_CATEGORIES, 'cPath=' . zen_get_products_category_id($rInfo->products_id) . '&pID=' . $rInfo->products_id) . '">' . zen_image_button('button_details.gif', IMAGE_DETAILS) . '</a>'); 

REPLACE WITH

 $contents[] = array('align' => 'center', 'text' => '<a href="' . zen_href_link(FILENAME_REVIEWS, 'page=' . $_GET['page'] . '&rID=' . $rInfo->reviews_id . '&action=edit') . '">' . zen_image_button('button_edit.gif', IMAGE_EDIT) . '</a> <a href="' . zen_href_link(FILENAME_REVIEWS, 'page=' . $_GET['page'] . '&rID=' . $rInfo->reviews_id . '&action=delete&status=' . $_GET['status']) .  '">' . zen_image_button('button_delete.gif', IMAGE_DELETE) . '</a> ' . ' <a href="' . zen_href_link(FILENAME_CATEGORIES, 'cPath=' . zen_get_products_category_id($rInfo->products_id) . '&pID=' . $rInfo->products_id) . '">' . zen_image_button('button_details.gif', IMAGE_DETAILS) . '</a>'); 

I just added:

&status=' . $_GET['status']) . ' to the delete button so that it would remember what sort you had applied.

Thank you for this fix. Works perfectly for me. :)