I am a Zen Cart noob, and have the same "Sorry, we are not accepting payments from your region at this time." problem.

Version is 1.3.9h and I thought I had set up Zone Definitions for the two sales zones I need, but a customer emailed last evening to say she cannot check out (the sorry message above).

The two zones would essentially be: British Columbia, and (the rest of) Canada. No out-of-country sales.

This morning I have tried adding Alberta (the customer's province) in which none of our products are taxable, so 0.000% rate, thinking maybe I have to add all the other provinces separately, rather than some "All other provinces" definition, but still no luck so far.

Can someone please step me through the process of correctly adding a zone (Province)? I will be very grateful for any assistance!