Page 1 of 2 12 LastLast
Results 1 to 10 of 14
  1. #1
    Join Date
    Oct 2010
    Posts
    7
    Plugin Contributions
    0

    Default HTTP 500 Internal Server Error after completed transaction (GoDaddy hosting)

    Hello,

    I have a problem with Paypal Express Checkout on my site. After customer check out from Paypal site, all transactions are completed with Order confirmed and Paypal confirmed email. But, my page was stuck on the white page with "HTTP 500 Internal Server Error".


    My environment:

    1. Godaddy hosting with Windows OS.
    2. www.nuchykshop.com
    3. Template from "Template Monster"


    My paypal setting:
    Auto Return for Website Payments: On
    Return URL: https://www.nuchykshop.com/index.php...eckout_process
    Payment Data Transfer (optional): Off

    If anyone who want to test my issue please go to http://www.nuchykshop.com and purchase http://nuchykshop.com//index.php?mai...&products_id=3 then complete your check out. I will refund for all testers.


    Any suggestion please?

  2. #2
    Join Date
    Aug 2005
    Location
    Arizona
    Posts
    27,835
    Plugin Contributions
    9

    Default Re: HTTP 500 Internal Server Error after completed transaction

    But, my page was stuck on the white page with "HTTP 500 Internal Server Error".
    If using 1.3.9h, you can check the debug log

    http://tutorials.zen-cart.com/index.php?article=63
    Zen-Venom Get Bitten

  3. #3
    Join Date
    Oct 2010
    Posts
    7
    Plugin Contributions
    0

    Default Re: HTTP 500 Internal Server Error after completed transaction

    Quote Originally Posted by kobra View Post
    If using 1.3.9h, you can check the debug log

    http://tutorials.zen-cart.com/index.php?article=63
    If you mean debug from \cache then they said:

    [27-Nov-2010 06:05:27] PHP Fatal error: Maximum execution time of 30 seconds exceeded in D:\Hosting\6842772\html\includes\templates\theme377\common\tpl_header.php on line 24

  4. #4
    Join Date
    Aug 2005
    Location
    Arizona
    Posts
    27,835
    Plugin Contributions
    9

    Default Re: HTTP 500 Internal Server Error after completed transaction

    Switch to the classic template and validate if you get the same time out

    If not, there is something wrong with the templates tpl_header.php file
    Zen-Venom Get Bitten

  5. #5
    Join Date
    Oct 2010
    Posts
    7
    Plugin Contributions
    0

    Default Re: HTTP 500 Internal Server Error after completed transaction

    Quote Originally Posted by kobra View Post
    Switch to the classic template and validate if you get the same time out

    If not, there is something wrong with the templates tpl_header.php file
    I tried to change to Classic Contemporary Green template and still have the same problem.

  6. #6
    Join Date
    Oct 2010
    Posts
    7
    Plugin Contributions
    0

    Default Re: HTTP 500 Internal Server Error after completed transaction

    I think it might have some problem when page are returning from Paypal.

  7. #7
    Join Date
    Aug 2005
    Location
    Arizona
    Posts
    27,835
    Plugin Contributions
    9

    Default Re: HTTP 500 Internal Server Error after completed transaction

    I tried to change to Classic Contemporary Green template and still have the same problem.
    Go to your admin > tools > server/version info

    See what the server values are for
    max_execution_time
    mysql.connect_timeout
    default_socket_timeout
    Zen-Venom Get Bitten

  8. #8
    Join Date
    Jan 2004
    Posts
    64,748
    Blog Entries
    6
    Plugin Contributions
    74

    Default Re: HTTP 500 Internal Server Error after completed transaction

    Quote Originally Posted by xparm View Post
    My environment:

    1. Godaddy hosting

    with Windows OS.
    ...
    3. Template from "Template Monster"
    Three bad choices IMO ... all of which are prone to cause you significant problems, not only with performance speed, but also reliability and with support.
    Quote Originally Posted by xparm View Post
    I think it might have some problem when page are returning from Paypal.
    Maybe. But more likely slowness of your hosting server.

    What do your PayPal debug logs reveal? http://www.zen-cart.com/forum/showthread.php?t=61199
    .

    Zen Cart - putting the dream of business ownership within reach of anyone!
    Donate to: DrByte directly or to the Zen Cart team as a whole

    Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
    Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.

  9. #9
    Join Date
    Oct 2010
    Posts
    7
    Plugin Contributions
    0

    Default Re: HTTP 500 Internal Server Error after completed transaction

    Quote Originally Posted by kobra View Post
    Go to your admin > tools > server/version info

    See what the server values are for
    max_execution_time
    mysql.connect_timeout
    default_socket_timeout

    Local Value Master Value
    max_execution_time 60 30
    mysql.connect_timeout 60 60
    default_socket_timeout 60 60

    Quote Originally Posted by DrByte View Post
    Three bad choices IMO ... all of which are prone to cause you significant problems, not only with performance speed, but also reliability and with support.

    Maybe. But more likely slowness of your hosting server.

    What do your PayPal debug logs reveal? http://www.zen-cart.com/forum/showthread.php?t=61199
    Sorry, to hear that . I just want to reduce my design time that's why i purchased there template. And here's my log files 's link ** REMOVED**

    Thanks
    Last edited by DrByte; 30 Nov 2010 at 01:30 AM. Reason: removed link

  10. #10
    Join Date
    Jan 2004
    Posts
    64,748
    Blog Entries
    6
    Plugin Contributions
    74

    Default Re: HTTP 500 Internal Server Error after completed transaction

    The logs show everything good up until after the transaction is submitted for payment. Curiously you didn't include the 3rd CURL log which shows the DoExpressCheckoutPayment details, although one of the other files does confirm that the DoExpressCheckoutPayment step completed properly. It doesn't seem like a PayPal problem. Maybe a customization problem?

    If you're getting "500" errors, then it seems you've got something amuck on your server that's triggering that, as kobra pointed out already this article should help point you in the right direction: http://tutorials.zen-cart.com/index.php?article=63
    .

    Zen Cart - putting the dream of business ownership within reach of anyone!
    Donate to: DrByte directly or to the Zen Cart team as a whole

    Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
    Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.

 

 
Page 1 of 2 12 LastLast

Similar Threads

  1. v139h HTTP 500 Internal Server Error
    By racinjason in forum General Questions
    Replies: 12
    Last Post: 27 Jan 2012, 11:39 PM
  2. HTTP 500 Internal Server Error
    By stoyka in forum Installing on a Windows Server
    Replies: 3
    Last Post: 23 Dec 2010, 04:58 PM
  3. Replies: 1
    Last Post: 23 Sep 2010, 09:55 PM
  4. 500 Internal Server Error on GoDaddy hosting
    By jabbawest in forum Installing on a Windows Server
    Replies: 25
    Last Post: 25 Aug 2010, 07:34 PM
  5. HTTP 500 internal server error
    By YvonneK in forum Basic Configuration
    Replies: 1
    Last Post: 31 Aug 2009, 01:52 PM

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  
disjunctive-egg
Zen-Cart, Internet Selling Services, Klamath Falls, OR