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  1. #1
    Join Date
    Dec 2010
    Posts
    2
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    Default checkout_shipping.php not working!

    Hi,

    If a new customer puts something in their cart on my store and then tries to check out, they get the following timeout error message:

    Whoops! Sorry, but you are not allowed to perform the action requested.

    You are still logged in to your account and may continue shopping. Please choose a destination from a menu.

    If they then go ahead and add another item to the shopping cart, then click on checkout it works fine.

    This is really baffling!

    Any help is appreciated.

  2. #2
    Join Date
    Dec 2010
    Posts
    2
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    Default Shopping cart not working

    Hi,

    I recently upgraded to the latest version, and now if a new customer puts something in their cart on my store and then tries to check out, they get the following timeout error message:

    Whoops! Sorry, but you are not allowed to perform the action requested.

    You are still logged in to your account and may continue shopping. Please choose a destination from a menu.

    If they then go ahead and add another item to the shopping cart, then click on checkout it works fine.

    This is really baffling!

    Any help is appreciated.

  3. #3
    Join Date
    Sep 2006
    Posts
    11
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    0

    Default Re: Shopping cart not working

    Quote Originally Posted by Phlex View Post
    Whoops! Sorry, but you are not allowed to perform the action requested.

    You are still logged in to your account and may continue shopping. Please choose a destination from a menu.
    Me too!
    Recently upgraded from v1.3.8 to v1.3.9h
    As far as I can remember, there are no addons
    PHP 5.2.14, Zend Engine v2.2.0 @ Dreamhost

    The one thing I've done recently is change the location of the zenstore site,
    within the same machine (from one user to another user).
    But I'm guessing this is not the source of my problem.

    Here's a more succinct summary of what happens:
    1) When someone logs in to an account, and attempts to go to checkout
    (obviously there is something already in the cart), they get the above error message.
    2) If they make any change to the shopping cart (add something, subtract something), checkout will then work.

    Does this ring a bell with anyone? TIA

  4. #4
    Join Date
    Jan 2004
    Posts
    64,748
    Blog Entries
    6
    Plugin Contributions
    74

    Default Re: Shopping cart not working

    Broken /includes/classes/shopping_cart.php file. Most common problem is using an addon that contains an old version of the file, instead of the new version.
    .

    Zen Cart - putting the dream of business ownership within reach of anyone!
    Donate to: DrByte directly or to the Zen Cart team as a whole

    Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
    Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.

  5. #5
    Join Date
    Dec 2010
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    1
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    Default Re: Shopping cart not working

    i fixed the problem by replacing the file /includes/classes/shopping_cart.php to the latest version. thank you so much!

  6. #6
    Join Date
    Sep 2006
    Posts
    11
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    Default Re: Shopping cart not working

    Quote Originally Posted by DrByte View Post
    Broken /includes/classes/shopping_cart.php file. Most common problem is using an addon that contains an old version of the file, instead of the new version.
    My version of /includes/classes/shopping_cart.php is correct. Still looking (frustratedly) for other addons that might need updating.

    Could it be that I'm using the (deprecated) cc module that is causing this error?

    (This is a problem, since when a new customer fills the shopping basket, then signs on to get to the checkout, they are greeted with the rude "Whoops! Sorry, but you are not allowed to perform the action requested.")

  7. #7
    Join Date
    Jan 2004
    Posts
    64,748
    Blog Entries
    6
    Plugin Contributions
    74

    Default Re: Shopping cart not working

    mismatched versions of files will cause you undesired behavior
    .

    Zen Cart - putting the dream of business ownership within reach of anyone!
    Donate to: DrByte directly or to the Zen Cart team as a whole

    Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
    Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.

  8. #8
    Join Date
    Mar 2007
    Posts
    6
    Plugin Contributions
    0

    Default Re: Shopping cart not working

    any word on this. i'm using the old cc module too, do i need to stop using it?

  9. #9
    Join Date
    May 2006
    Posts
    84
    Plugin Contributions
    0

    Default Re: Shopping cart not working

    I get this too - I replaced the shopping cart class but still no joy... anybody got any other ideas other thancompletely re-installing the latest version of Zen Cart?

  10. #10

    Default Re: Shopping cart not working

    Arrrggghhh! Me too. I went through the entire upgrade process from 1.3.9g to 1.3.9h.

    g was working perfectly but I am now plagued by this error.

    The only add-on I have is Tabbed Products Pro and it doesn't affect /includes/classes/shopping_cart.php


    Help!

 

 
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