Super Orders v3.0 Support Thread (for ZC v1.3.9)

[DivaVocals]

Hi
Thanks for the reply...
I have checked everything in the settings before posting. Cant see any obviouse error in the Admin side but the DB is sending out that info.

If I go to Contact Us on my site, the email is sent but now get:
Message from STORE_NAME in the Subject field.

When opening the email it states from me (who ever I choose) and TO: STORE_NAME
It's only (apparently) ocurred since the DB change on SO.

Gotta be somthing I have overlooked!

And I honestly don't know what since Super Orders absolutely doesn't modify the value in the Configuration > My Store > Store Name setting. It only adds two values to Configuration > My Store (the store phone and fax numbers). Otherwise the core file edits made for Super Orders (in the Required Core Edits folder) do NOT make any edits which would cause the issue you are reporting.. You also did not say do you see your store name when you look at your Configuration > My Store > Store Name setting??

What other mods have you installed??? Perhps something you've installed has modified a core file in a way which is causing the issue you are having.. Either that or something went wrong when you applied the modifications needed for the core file edits required for Super Orders OR Super Orders is installed incorrectly.. The fact that this started after installing Super Orders is merely a coincidence I'm sure..

I suggest either try applying all the Super Order file changes again, and if that doesn't solve the issue for you, you should try rolling back to a pre-Super Orders version of your store.. Test to see if you still have the e-mail issue, if you do then try re-installing Super Orders again..

The Super Orders install is straight forward, and there's no reason this should be happening unless you've installed something incorrectly.. (and I don't know what since I cannot re-create this issue at all in my test store..)

[DivaVocals]

Your right... Store name has vanished.
Checked agains my local server and indeed that table has now gone....

This is what I thought.. **sigh** When I suggest things to look for, humor me, and take a look PLEASE.. I PROMISE I'm not trying to make your life harder.. Just trying to get to the bottom of the issue..

Hmmm... do I have to replace the DB with my last backup or is there a better option?

Best to restore the entire database from a backup, and try re-installing any mods you installed since your last backup (including Super Orders)

[Rizla]

No prob... Will do but i'ts late here (UK) so I will look and report tomorrow (fresh head)
For the record... several mods but nothing since SO3 but we'll take the DB back and start afresh.

Cheers

[DivaVocals]

No prob... Will do but i'ts late here (UK) so I will look and report tomorrow (fresh head)
For the record... several mods but nothing since SO3 but we'll take the DB back and start afresh.

Cheers

The Super Order install is still a coincidence to the real issue.. Whatever happened to your configuration table (the table which store the STORE_NAME value) has little to do with the Super Orders install.. Super Orders makes one small update to the configuration table to add the store phone number and store fax number.. It does little else..

Let me know how the re-install goes..

[dcwd]

Just wanted to say this is a great mod! Installs and works wonderfully!

[DivaVocals]

Just wanted to say this is a great mod! Installs and works wonderfully!

Awesome.. Glad you like it!!

[philip56]

Never being afraid of asking obvious questions, am I correct in thinking that SO3 is based on 1.3.9 code?
Thanks.
Philip

[DivaVocals]

Never being afraid of asking obvious questions, am I correct in thinking that SO3 is based on 1.3.9 code?
Thanks.
Philip

Yep....

[Rizla]

No prob... Will do but i'ts late here (UK) so I will look and report tomorrow (fresh head)
For the record... several mods but nothing since SO3 but we'll take the DB back and start afresh.

Cheers

Hi Diva
Ok this is where I am at the moment....
Kind hosting peeps replaced DB back-up..
All 'looks' the same ie I have not as yet re-installed the mod but the images are being pulled ok and it certainly looks like v3,, but:

I had this error when I first installed:

1054 Unknown column 'split_from_order' in 'field list'
in:
[select split_from_order, is_parent from orders where orders_id = '9']
If you were entering information, press the BACK button in your browser and re-check the information you had entered to be sure you left no blank fields.

This is at the top of the page. Now concerning the DB and the
'Config-My Store- Store Name'

My store name got replaced by a field called Tax Exemption Number (similar)

The one other thing I was doing or did prior to v3 was install (regretably) the Big Royal Mail add-on

So don't know if this helps you or not but am I now safe to re-install the SQL part to clear this error?

Funny thing is that I applied all in the same manner on my local copy before the live copy and it works fine locally. Unles something got screwed in the FTP

Best regards

Glyn

[DivaVocals]

Let me be perfectly honest.. I don't know what you could have possibly done with the Super Orders install to get the result you are reporting.. This is a very straight forward install with a few required core mods and a few optional core mods.. The SQL file that comes with Super Orders adds columns to exisiting tables, and creates a few new Super Orders specific tables.. NOTHING in the Super Orders SQL would remove exisiting tables or change values in exisiting table records. Your result is not the norm, and I can't reproduce it if I tried..

So to answer your question is it safe to install the SQL, it was never un-safe IMHO.. The error regarding the missing column will go away and the entire super_orders.php page will be seen if you do..

I assume you are running the Super Orders SQL using the Admin Install SQL Patch tool and you've not tried to modify it..

Hi Diva
Ok this is where I am at the moment....
Kind hosting peeps replaced DB back-up..
All 'looks' the same ie I have not as yet re-installed the mod but the images are being pulled ok and it certainly looks like v3,, but:

I had this error when I first installed:

1054 Unknown column 'split_from_order' in 'field list'
in:
[select split_from_order, is_parent from orders where orders_id = '9']
If you were entering information, press the BACK button in your browser and re-check the information you had entered to be sure you left no blank fields.

This is at the top of the page. Now concerning the DB and the
'Config-My Store- Store Name'

My store name got replaced by a field called Tax Exemption Number (similar)

The one other thing I was doing or did prior to v3 was install (regretably) the Big Royal Mail add-on

So don't know if this helps you or not but am I now safe to re-install the SQL part to clear this error?

Funny thing is that I applied all in the same manner on my local copy before the live copy and it works fine locally. Unles something got screwed in the FTP

Best regards

Glyn