Some Customers can't log in!!

[MB1]

ever since i upgraded to 1.39d from 1.38 i had a few customers tell me they couldn't log back into their accounts from the front end. one customer can log in from his phone but not his laptop another customer logged in on his freinds mac becasue he couldn't log into from his PC and i just had another person tell be he tried a hand full of computers before he found one that would let him login to place an order.

any suggestions on why this could be happening?

[kobra]

upgraded to 1.39d from 1.38
zencart v1.3.9d with 40+ mods

I would guess that with that many modules, something was missed/not upgraded to the most recent file release

[Ajeh]

I have an old account on gorrillagear.ca and I am not having login issues ...

Are the problems with people from any particular country? Mine is in the US ...

NOTE: the current version of Zen Cart is v.1.3.9h ... sometimes, upgrading will also help correct issues where code might have been missed ...

[MB1]

it looks like it's just certain internet explorer clients i noticed that if i'm on the 64bit IE i can't log in and when i'm on the 32bit version i can log in. i think this is what's going on don't know why. i'll upgrade the site from version 1.39d up to h sometime next week and see if that helps

[Ajeh]

I have seen issues where a customer in IE 8 64bit could not login but could with IE 8 32 bit ... but this has so far been on a customer by customer basis on Windows 7 ...

I have not tripped over a consistent pattern to it yet and don't have the environment to replicate this issue nor demand enough to try to see why come customers have the issue and others do not as it appears to be a case by case issue ...

Perhaps someone has tripped over this issue and found a definitive cause and solution to it ...

[edadk]

Perhaps someone has tripped over this issue and found a definitive cause and solution to it ...

This suggestion may be a longshot but I had a problem a while back where certain customers could not log in or add anything to their carts.

There's at least 1 browser toolbar add-on that adds the word "search" into the user agent as part of the name and description for the toolbar (I don't remember which toolbar does that).

Zen Cart was seeing that word in the user agent and assuming the user was a bot and wouldn't allow them to sign in or place things in their cart.

Removing the word "search" from includes/spiders.txt solved the problem for my customers and does not seem to have caused any difficulties or incorrect spider assignments.

This suggestion involves a change to a core file and should not be done in a production environment unless users understand the risk.

Ed

[MB1]

i'm going to give this a go and cal my clients that were having issues logging in to give it a test run.

[MB1]

removed search line from catolog/includes/spiders.txt and upgraded to 1.3.9h lets see what happends

[willwong1012]

my customer cant login and register , please help

version 1.3.8a

<?php
/**
* @package Configuration Settings circa 1.3.8
* @copyright Copyright 2003-2007 Zen Cart Development Team
* @copyright Portions Copyright 2003 osCommerce
* @license http://www.zen-cart.com/license/2_0.txt GNU Public License V2.0
*/


/*************** NOTE: This file is similar, but DIFFERENT from the "admin" version of configure.php. ***********/
/*************** The 2 files should be kept separate and not used to overwrite each other. ***********/

// Define the webserver and path parameters
// HTTP_SERVER is your Main webserver: eg-http://www.your_domain.com
// HTTPS_SERVER is your Secure webserver: eg-https://www.your_domain.com
define('HTTP_SERVER', 'http://www.acmedesignscorp.com');
define('HTTPS_SERVER', 'https://www.acmedesignscorp.com');

// Use secure webserver for checkout procedure?
define('ENABLE_SSL', 'false');

// NOTE: be sure to leave the trailing '/' at the end of these lines if you make changes!
// * DIR_WS_* = Webserver directories (virtual/URL)
// these paths are relative to top of your webspace ... (ie: under the public_html or httpdocs folder)
define('DIR_WS_CATALOG', '/');
define('DIR_WS_HTTPS_CATALOG', '/');

define('DIR_WS_IMAGES', 'images/');
define('DIR_WS_INCLUDES', 'includes/');
define('DIR_WS_FUNCTIONS', DIR_WS_INCLUDES . 'functions/');
define('DIR_WS_CLASSES', DIR_WS_INCLUDES . 'classes/');
define('DIR_WS_MODULES', DIR_WS_INCLUDES . 'modules/');
define('DIR_WS_LANGUAGES', DIR_WS_INCLUDES . 'languages/');
define('DIR_WS_DOWNLOAD_PUBLIC', DIR_WS_CATALOG . 'pub/');
define('DIR_WS_TEMPLATES', DIR_WS_INCLUDES . 'templates/');

define('DIR_WS_PHPBB', '/');

// * DIR_FS_* = Filesystem directories (local/physical)
//the following path is a COMPLETE path to your Zen Cart files. eg: /var/www/vhost/accountname/public_html/store/
define('DIR_FS_CATALOG', '/services6/webpages/util/a/c/acmenyc.site.aplus.net/acmedesignscorp.com/public/');

define('DIR_FS_DOWNLOAD', DIR_FS_CATALOG . 'download/');
define('DIR_FS_DOWNLOAD_PUBLIC', DIR_FS_CATALOG . 'pub/');
define('DIR_WS_UPLOADS', DIR_WS_IMAGES . 'uploads/');
define('DIR_FS_UPLOADS', DIR_FS_CATALOG . DIR_WS_UPLOADS);
define('DIR_FS_EMAIL_TEMPLATES', DIR_FS_CATALOG . 'email/');

// define our database connection
define('DB_TYPE', 'mysql');
define('DB_PREFIX', '');
define('DB_SERVER', 'sqlc40c.carrierzone.com');
define('DB_SERVER_USERNAME', '***');
define('DB_SERVER_PASSWORD', ***');
define('DB_DATABASE', '***');
define('USE_PCONNECT', 'false');
define('STORE_SESSIONS', 'db');
// for STORE_SESSIONS, use 'db' for best support, or '' for file-based storage

// The next 2 "defines" are for SQL cache support.
// For SQL_CACHE_METHOD, you can select from: none, database, or file
// If you choose "file", then you need to set the DIR_FS_SQL_CACHE to a directory where your apache
// or webserver user has write privileges (chmod 666 or 777). We recommend using the "cache" folder inside the Zen Cart folder
// ie: /path/to/your/webspace/public_html/zen/cache -- leave no trailing slash
define('SQL_CACHE_METHOD', 'file');
define('DIR_FS_SQL_CACHE', '/services6/webpages/util/a/c/acmenyc.site.aplus.net/acmedesignscorp.com/public/cache');

// EOF

[kobra]

willwong1012,

I created an account logged off and was able to login