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  1. #1
    Join Date
    Feb 2009
    Posts
    41
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    0

    Default How can I disable a customer account? (urgent)

    I need to disable a customer account (fraud).

    I thought I could go into the "Customers" screen in Admin, and click on the green box to disable the account, but that didn't work (box stays green).

    There is a larger issue involved here (some fraudulent non-US orders all from one country - I removed that country from sign-up, but these people still have accounts set up that they can log into), but I just need to put out this fire before figuring the best course of action.

    I don't want to mess with all the account settings for all the other customers, but I do have a couple accounts I need to suspend/disable so they're not used again.

    Any help is GREATLY appreciated - thanks!

  2. #2
    Join Date
    Aug 2005
    Location
    Vic, Oz
    Posts
    1,905
    Plugin Contributions
    5

    Default Re: How can I disable a customer account? (urgent)

    Quote Originally Posted by haggis0929 View Post
    I need to disable a customer account (fraud).

    I thought I could go into the "Customers" screen in Admin, and click on the green box to disable the account, but that didn't work (box stays green).

    There is a larger issue involved here (some fraudulent non-US orders all from one country - I removed that country from sign-up, but these people still have accounts set up that they can log into), but I just need to put out this fire before figuring the best course of action.

    I don't want to mess with all the account settings for all the other customers, but I do have a couple accounts I need to suspend/disable so they're not used again.

    Any help is GREATLY appreciated - thanks!
    Edit the Customer account
    2nd entry for the top
    Change "Customers Authorization Status" to "Banned - Not allowed to login or shop"

  3. #3
    Join Date
    Feb 2009
    Posts
    41
    Plugin Contributions
    0

    Default Re: How can I disable a customer account? (urgent)

    It won't let me do that. When I click on edit, I get a blank customer screen (although I do see the option there).

    I'm assuming I would just need to click on a customer and choose "Edit" for this? I did notice some code issue at the top - please see below:

    Customers Search:

    Warning: array_merge() [function.array-merge]: Argument #1 is not an array in /home/(folder)/public_html/catalog/(folder)/customers.php on line 1099

    Warning: array_merge() [function.array-merge]: Argument #2 is not an array in /home/(folder)/public_html/catalog/(folder)/customers.php on line 1101

    Warning: reset() [function.reset]: Passed variable is not an array or object in /home/(folder)/public_html/catalog/(folder)/includes/classes/object_info.php on line 29

    Warning: Variable passed to each() is not an array or object in /home/(folder)/public_html/catalog/(folder)/includes/classes/object_info.php on line 30

 

 

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