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  1. #1
    Join Date
    Jan 2011
    Posts
    12
    Plugin Contributions
    0

    Default No Notifications, No Orders Showing, Customers can't download

    Until a few days ago my store was working brilliantly but since 27th December funny things have started to happen. Customers who make a purchase are not seeing their orders in their account and cannot download their products. I am not receiving my usual notification emails and shows no orders in my Admin yet I'm receiving my paypal receipts from the customers. My hosts are M2host.com who have not responded to any of my pleas for help. Understandably it is New Year but they were made aware of this problem 2 days ago and did nothing! I have now had to put my store on Maintenance until this is sorted out. All was working perfectly normally until this happened. I've no addon, no customisations nothing. Any ideas please how this problem can be solved.

    I have tested the store myself and have had the same thing happen to me, no orders showing in my account, no downloads to download the products I purchased. Nothing showing in Admin and no notifications. I've also had others test my store and all have the same results - a bit fat zero! We did all get our Paypal receipts though.

  2. #2
    Join Date
    Sep 2003
    Location
    Ohio
    Posts
    69,402
    Plugin Contributions
    6

    Default Re: No Notifications, No Orders Showing, Customers can't download

    First, go to the Modules ... Payments ... and check your settings on your PayPal payment module ...

    Which PayPal payment module are you using?
    Linda McGrath
    If you have to think ... you haven't been zenned ...

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  3. #3
    Join Date
    Jan 2011
    Posts
    12
    Plugin Contributions
    0

    Default Re: No Notifications, No Orders Showing, Customers can't download

    I'm using paypal standard

  4. #4
    Join Date
    Sep 2003
    Location
    Ohio
    Posts
    69,402
    Plugin Contributions
    6

    Default Re: No Notifications, No Orders Showing, Customers can't download

    Do you see anything under the Customers ... PayPal IPN ...

    If so, what do the Order number and Payment Status read?
    Linda McGrath
    If you have to think ... you haven't been zenned ...

    Did YOU buy the Zen Cart Team a cup of coffee and a donut today? Just click here to support the Zen Cart Team!!

    Are you using the latest? Perhaps you've a problem that's fixed in the latest version: [Upgrade today: v1.5.5]
    Officially PayPal-Certified! Just click here

    Try our Zen Cart Recommended Services - Hosting, Payment and more ...
    Signup for our Announcements Forums to stay up to date on important changes and updates!

 

 

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Zen-Cart, Internet Selling Services, Klamath Falls, OR