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  1. #1
    Join Date
    Dec 2009
    Location
    Sarajevo
    Posts
    80
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    0

    Default Big problem with configuration menu in admin section..

    Hi,

    I had some problems in my zen-cart shop because I lost some files so I had to use backup file to get it all working fine as it was before. But, during import of 5MB large backup sql file I had some problems but with many difficulties somehow I managed to import that backup file and everything worked fine again.

    But yesterday when I tryed to click on any of the submenu items under menu Configuration in admin panel I get only blank (white) page without showing any error mesage. I am unable to open any of the configuration submenu items cause I always see this blank page. Also when I try to view page source using Firefox everything is also blank..

    I assume this happend because of some error during import of backup data but now I need to find solution how to fix this because I can't do anythig while configuration menu is disabled Also I must note that all other menu items are working properly without any problems

    I hope someone can help me with this cause I need to solve it asap. Thank you.

    Cheers
    Last edited by adi2009; 13 Jan 2011 at 11:25 AM.
    MY Website
    The best of the best: Zen Cart

  2. #2
    Join Date
    Dec 2006
    Location
    Seligman, MO U.S.A.
    Posts
    2,101
    Plugin Contributions
    5

    Default Re: Big problem with configuration menu in admin section..

    When you uploaded it, did you leave it zipped or gzipped?
    Teach them to shop and they will shop today;
    Teach them to Zen and they will OWN a shop tomorrow!

  3. #3
    Join Date
    Dec 2009
    Location
    Sarajevo
    Posts
    80
    Plugin Contributions
    0

    Default Re: Big problem with configuration menu in admin section..

    Thank you very much for fast reply

    I asked my hosting administrator to import the backup file because I had some difficulties with importing so I am not sure did he used zipped or gzipped file but previous backup files he send me was always of this format "mybackupfile.tgz" - hope this helps
    MY Website
    The best of the best: Zen Cart

  4. #4
    Join Date
    Nov 2004
    Location
    Norfolk, United Kingdom
    Posts
    3,036
    Plugin Contributions
    2

    Default Re: Big problem with configuration menu in admin section..

    A blank white page usually indicated a "Fatal PHP Error". Look in your error log and it should tell you which file or files is corrupted.

    Vger

 

 

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