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  1. #1
    Join Date
    May 2009
    Plugin Contributions

    Default no order registered, returns to step 2/3



    I have changed server (host), set-up all, and doing some test.

    I read about this issue, but apparently they are somehow different than this specific case.

    I place order, select Paypal, site takes me to Paypal page for details of payment, I insert all the info, go to review details, and when I click "pay now" I am taken back to step 2 of 3.

    I checked in admin and no trace of the order, same at the Paypal account, no funds added.

    I have done it twice, same result.

    Some more details:
    For the first try I see 4 log files (though I just noticed the folder permission is 755, instead of 777), that seem to be two doubled (duplicated). At the end of two of them I see

    GetExpressCheckoutDetails, Elapsed: 842ms -- Success

    In one of the two there are also these extra lines

    [TOKEN] => random string removed by me
    [TIMESTAMP] => 2012-10-21T12:20:24Z
    [CORRELATIONID] => random number removed by me
    [ACK] => Success
    [VERSION] => 60.0
    [BUILD] => 3926908
    [CURL_ERRORS] =>

    Some extra info, I don't know if related, or not, in case please disregard.

    During login (SSL enabled) though not on regular pattern I get "wrong user/psw message" (100% positive about typing)

    Thank you
    Last edited by keneso; 21 Oct 2012 at 02:54 PM. Reason: forgot setting version

  2. #2
    Join Date
    May 2009
    Plugin Contributions

    Default Re: no order registered, returns to step 2/3

    I have a similar issue with a v 1.50 install
    I tested the site without SSL, and I was able to finalize the checkout process, whereas when enabled SSL, I get:

    "Errore PayPal non risulta in grado di finanziare la transazione. Per cortesia, scegli un diverso metodo di pagamento o controlla i parametri per il finanziamento nel tuo conto Paypal prima di procedere. (Transaction cannot complete.)" message.

    "Paypal error is not able to finance the transaction. Please choose a different payment method, or check the parameters before proceeding."

    On the log file I see among other info:

    [1] => X-VPS-Timeout: 90
    ... info ...
    DoExpressCheckoutPayment, Elapsed: 2572ms -- Failure

    Which I suspect is the culprit.

    Is it just a case/coincidence, or might it be due to the SSL?

    Thank you

  3. #3
    Join Date
    Jan 2004
    Blog Entries
    Plugin Contributions

    Default Re: no order registered, returns to step 2/3

    That's not related to SSL.

    PayPal is giving that message, not Zen Cart.
    PayPal is not able to fund the transaction. That could be because the buyer's account balance is too low, or their credit card isn't valid, or their bank account has a problem, or some other reason.
    The buyer can find out exactly why by contacting PayPal directly.

    Zen Cart - putting the dream of business ownership within reach of anyone!
    Donate to: DrByte directly or to the Zen Cart team as a whole

    Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
    Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.

  4. #4
    Join Date
    May 2009
    Plugin Contributions

    Default Re: no order registered, returns to step 2/3

    Thank you DrByte.

    I'll investigate.

    What can you tell me about the v1.39 (the opening post) redirecting to step 2 without processing the order.



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