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  1. #1
    Join Date
    May 2010
    Location
    Tampa Bay
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    Default UPS and USPS shipping have stopped working

    So I've looked through the forum and I haven't been able to find any specific to my issue. I have found either USPS or UPS but not both. So here is the issue my client http://smmotorco.com/ has lost international shipping.

    He gives free shipping in the US48 (zone set up for US48) and we use UPS USPS for international shipping (zone set up for that). The shipping was working in Dec. of last year then I received an email from him saying that his Int'l clients are getting "Sorry, we are not shipping to your region at this time." and the calculator on the shopping cart page calculates nothing.

    My settings for both UPS and USPS are

    UPS
    United Parcel Service
    Enable UPS Shipping
    True

    UPS Pickup Method
    CC

    UPS Packaging?
    CP

    Residential Delivery?
    RES

    Handling Fee
    0

    Tax Class
    --none--

    Tax Basis
    Shipping

    Shipping Zone
    International

    Sort order of display.
    0

    Shipping Methods:
    Nxt AM, Nxt AM Ltr, Nxt, Nxt Ltr, Nxt PR, Nxt Save, Nxt Save Ltr, 2nd AM, 2nd AM Ltr, 2nd, 2nd Ltr, 3 Day Select, Ground, Canada,World Xp, World Xp Ltr, World Xp Plus, World Xp Plus Ltr, World Expedite, WorldWideSaver
    1DM, 1DML, 1DA, 1DAL, 1DAPI, 1DP, 1DPL, 2DM, 2DML, 2DA, 2DAL, 3DS, GND, STD, XPR, XPRL, XDM, XDML, XPD, WXS


    and


    USPS
    Enable USPS Shipping
    True

    Enter the USPS Web Tools User ID
    xxxxxxxxxx

    Which server to use
    production

    Handling Fee
    0

    Tax Class
    --none--

    Tax Basis
    Shipping

    Shipping Zone
    International

    Sort Order
    0

    All Packages are Machinable
    False

    USPS Options
    Display weight, Display transit time

    Domestic Shipping Methods
    EXPRESS, PRIORITY, FIRST CLASS, PARCEL, MEDIA, BPM, LIBRARY

    International Shipping Methods
    Global Express, Global Express Non-Doc Rect, Global Express Non-Doc Non-Rect, Express Mail Int, Express Mail Int Flat Rate Env, Priority Mail International, Priority Mail Int Flat Rate Env, Priority Mail Int Flat Rate Box, First-Class Mail Int

    Debug Mode
    Email

    I tried reloading the modules, uploading new shipping files, not to mention searching for a godaddy issue (thats his server) or any other issues that could explain both not working. I also tried switching the zone to US48 and I'm not getting anything there either. Any help would be very appreciative thanks


    PS

    As per another post I did a search USPS.php in the developers tool kit and this is what I got
    /home/content/98/4996098/html/includes/languages/english/modules/shipping/usps.php

    Line #6 : * @version $Id: usps.php 4867 2006-10-31 09:59:01Z drbyte $

    /home/content/98/4996098/html/includes/modules/shipping/usps.php

    Line #6 : * @version $Id: usps.php 7503 2007-11-27 20:36:04Z ajeh $
    THX Ronin DDK

  2. #2
    Join Date
    Sep 2003
    Location
    Ohio
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    6

    Default Re: UPS and USPS shipping have stopped working

    Installing the current USPS January 2, 2011 C from post #26 will help:
    http://www.zen-cart.com/forum/showth...059#post978059

    As to the UPS shipping module, what is the:
    Weight ?
    Ship From address?
    Ship To address?

    and how do you have defined the International Zone Definition on the Details?
    Linda McGrath
    If you have to think ... you haven't been zenned ...

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  3. #3
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    Default Re: UPS and USPS shipping have stopped working

    THX Ajeh for response

    From What I can my client has no weight set.

    The ship from address is Tampa FL the to I am using to check is London. 1 Berkeley Street
    London
    London
    W1J 8DJ
    United Kingdom

    details are set all zones all countries.

    I know this was working in the past so I'm confused as how they both have broken now


    Also does it matter if he has a his products set to
    Always Free Shipping: Yes, Always Free Shipping

    THX
    THX Ronin DDK

  4. #4
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    Default Re: UPS and USPS shipping have stopped working

    Also this was the original problem he was seeing

    "There still seems to be an error when our international customers attempt to checkout. It either gives them a white blank screen or tells them we aren't shipping to their region at this time. Any idea what it could be?"

    THX Again
    THX Ronin DDK

  5. #5
    Join Date
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    Location
    Ohio
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    6

    Default Re: UPS and USPS shipping have stopped working

    If you go to the Modules ... Shipping ... see which shipping modules are installed ...

    1 make sure if a Sort Order is used on 1 or more shipping module that is not 0, that ALL installed shipping modules use unique Sort Orders that are not 0

    2 Click on each of the installed Shipping Module and paste the information in the right panel so we can see the settings
    Linda McGrath
    If you have to think ... you haven't been zenned ...

    Did YOU buy the Zen Cart Team a cup of coffee and a donut today? Just click here to support the Zen Cart Team!!

    Are you using the latest? Perhaps you've a problem that's fixed in the latest version: [Upgrade today: v1.5.5]
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  6. #6
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    Default Re: UPS and USPS shipping have stopped working

    Ok installed are Free Shipping Options, FREE SHIPPING!, United Parcel Service, United States Postal Service and Zone Rates

    Free Shipping Options

    Enable Free Options Shipping
    True

    Shipping Cost
    0.00

    Handling Fee
    0

    Total >=
    0.00

    Total <=


    Weight >=


    Weight <=


    Item Count >=


    Item Count <=


    Tax Class
    --none--

    Tax Basis
    Shipping

    Shipping Zone
    US 48

    Sort Order
    0

    FREE SHIPPING!

    Enable Free Shipping
    True

    Free Shipping Cost
    0.00

    Handling Fee
    0

    Tax Class
    --none--

    Shipping Zone
    US 48

    Sort Order
    0

    United Parcel Service

    Enable UPS Shipping
    True

    UPS Pickup Method
    CC

    UPS Packaging?
    CP

    Residential Delivery?
    RES

    Handling Fee
    0

    Tax Class
    --none--

    Tax Basis
    Shipping

    Shipping Zone
    International

    Sort order of display.
    0

    Shipping Methods:
    Nxt AM, Nxt AM Ltr, Nxt, Nxt Ltr, Nxt PR, Nxt Save, Nxt Save Ltr, 2nd AM, 2nd AM Ltr, 2nd, 2nd Ltr, 3 Day Select, Ground, Canada,World Xp, World Xp Ltr, World Xp Plus, World Xp Plus Ltr, World Expedite, WorldWideSaver
    1DM, 1DML, 1DA, 1DAL, 1DAPI, 1DP, 1DPL, 2DM, 2DML, 2DA, 2DAL, 3DS, GND, STD, XPR, XPRL, XDM, XDML, XPD, WXS

    USPS
    Enable USPS Shipping
    True

    Enter the USPS Web Tools User ID
    xxxxxxxxxxxxx

    Which server to use
    production

    Handling Fee
    0

    Tax Class
    --none--

    Tax Basis
    Shipping

    Shipping Zone
    International

    Sort Order
    0

    All Packages are Machinable
    False

    USPS Options
    Display weight, Display transit time

    Domestic Shipping Methods
    EXPRESS, PRIORITY, FIRST CLASS, PARCEL, MEDIA, BPM, LIBRARY

    International Shipping Methods
    Global Express, Global Express Non-Doc Rect, Global Express Non-Doc Non-Rect, Express Mail Int, Express Mail Int Flat Rate Env, Priority Mail International, Priority Mail Int Flat Rate Env, Priority Mail Int Flat Rate Box, First-Class Mail Int

    Debug Mode
    Email


    Zone Based Rates

    Enable Zones Method
    False

    Calculation Method
    Weight

    Tax Class
    --none--

    Tax Basis
    Shipping

    Sort Order
    0

    Skip Countries, use a comma separated list of the two character ISO country codes


    Zone 1 Countries
    US,CA

    Zone 1 Shipping Table
    3:8.50,7:10.50,99:20.00

    Zone 1 Handling Fee
    0

    Zone 2 Countries


    Zone 2 Shipping Table
    3:8.50,7:10.50,99:20.00

    Zone 2 Handling Fee
    0

    Zone 3 Countries


    Zone 3 Shipping Table
    3:8.50,7:10.50,99:20.00

    Zone 3 Handling Fee
    0

    2 things not sure why we still have zone based rate on and I noticed the sorts are all set to 0 I will change that.

    THX immensely
    THX Ronin DDK

  7. #7
    Join Date
    Sep 2003
    Location
    Ohio
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    Default Re: UPS and USPS shipping have stopped working

    A Product marked as Always Free Shipping means the Product is Free Shipping for *everyone* ...

    But, you have set a Zone on the FREE SHIPPING freeshipper shipping module ...

    So you are blocking the International people from being able to checkout on an Order that only contains the Products marked as Always Free Shipping ...

    The Zone on FREE SHIPPING freeshipper is there for people writing code who might need this setting for customizations ... otherwise, you do not use the Zone setting ...

    What happens if you add a Product to the cart that has weight and is not marked as Always Free Shipping, do UPS and USPS show for International?
    Linda McGrath
    If you have to think ... you haven't been zenned ...

    Did YOU buy the Zen Cart Team a cup of coffee and a donut today? Just click here to support the Zen Cart Team!!

    Are you using the latest? Perhaps you've a problem that's fixed in the latest version: [Upgrade today: v1.5.5]
    Officially PayPal-Certified! Just click here

    Try our Zen Cart Recommended Services - Hosting, Payment and more ...
    Signup for our Announcements Forums to stay up to date on important changes and updates!

  8. #8
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    Default Re: UPS and USPS shipping have stopped working

    Funny you should ask that I tried that originally before you second response and nothing. I just tried it again and got UPS to work. Still no USPS but I haven't tried the fix you gave me above yet.

    So how should be set up if I want free shipping for 48 states but shipping costs for international?

    THX
    THX Ronin DDK

 

 

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