UPS and USPS shipping have stopped working

[ralonzo]

So I've looked through the forum and I haven't been able to find any specific to my issue. I have found either USPS or UPS but not both. So here is the issue my client http://smmotorco.com/ has lost international shipping.

He gives free shipping in the US48 (zone set up for US48) and we use UPS USPS for international shipping (zone set up for that). The shipping was working in Dec. of last year then I received an email from him saying that his Int'l clients are getting "Sorry, we are not shipping to your region at this time." and the calculator on the shopping cart page calculates nothing.

My settings for both UPS and USPS are

UPS
United Parcel Service
Enable UPS Shipping
True

UPS Pickup Method
CC

UPS Packaging?
CP

Residential Delivery?
RES

Handling Fee
0

Tax Class
--none--

Tax Basis
Shipping

Shipping Zone
International

Sort order of display.
0

Shipping Methods:
Nxt AM, Nxt AM Ltr, Nxt, Nxt Ltr, Nxt PR, Nxt Save, Nxt Save Ltr, 2nd AM, 2nd AM Ltr, 2nd, 2nd Ltr, 3 Day Select, Ground, Canada,World Xp, World Xp Ltr, World Xp Plus, World Xp Plus Ltr, World Expedite, WorldWideSaver
1DM, 1DML, 1DA, 1DAL, 1DAPI, 1DP, 1DPL, 2DM, 2DML, 2DA, 2DAL, 3DS, GND, STD, XPR, XPRL, XDM, XDML, XPD, WXS


and


USPS
Enable USPS Shipping
True

Enter the USPS Web Tools User ID
xxxxxxxxxx

Which server to use
production

Handling Fee
0

Tax Class
--none--

Tax Basis
Shipping

Shipping Zone
International

Sort Order
0

All Packages are Machinable
False

USPS Options
Display weight, Display transit time

Domestic Shipping Methods
EXPRESS, PRIORITY, FIRST CLASS, PARCEL, MEDIA, BPM, LIBRARY

International Shipping Methods
Global Express, Global Express Non-Doc Rect, Global Express Non-Doc Non-Rect, Express Mail Int, Express Mail Int Flat Rate Env, Priority Mail International, Priority Mail Int Flat Rate Env, Priority Mail Int Flat Rate Box, First-Class Mail Int

Debug Mode
Email

I tried reloading the modules, uploading new shipping files, not to mention searching for a godaddy issue (thats his server) or any other issues that could explain both not working. I also tried switching the zone to US48 and I'm not getting anything there either. Any help would be very appreciative thanks


PS

As per another post I did a search USPS.php in the developers tool kit and this is what I got
/home/content/98/4996098/html/includes/languages/english/modules/shipping/usps.php

Line #6 : * @version $Id: usps.php 4867 2006-10-31 09:59:01Z drbyte $

/home/content/98/4996098/html/includes/modules/shipping/usps.php

Line #6 : * @version $Id: usps.php 7503 2007-11-27 20:36:04Z ajeh $

[Ajeh]

Installing the current USPS January 2, 2011 C from post #26 will help:
http://www.zen-cart.com/forum/showth...059#post978059

As to the UPS shipping module, what is the:
Weight ?
Ship From address?
Ship To address?

and how do you have defined the International Zone Definition on the Details?

[ralonzo]

THX Ajeh for response

From What I can my client has no weight set.

The ship from address is Tampa FL the to I am using to check is London. 1 Berkeley Street
London
London
W1J 8DJ
United Kingdom

details are set all zones all countries.

I know this was working in the past so I'm confused as how they both have broken now


Also does it matter if he has a his products set to
Always Free Shipping: Yes, Always Free Shipping

THX

[ralonzo]

Also this was the original problem he was seeing

"There still seems to be an error when our international customers attempt to checkout. It either gives them a white blank screen or tells them we aren't shipping to their region at this time. Any idea what it could be?"

THX Again

[Ajeh]

If you go to the Modules ... Shipping ... see which shipping modules are installed ...

1 make sure if a Sort Order is used on 1 or more shipping module that is not 0, that ALL installed shipping modules use unique Sort Orders that are not 0

2 Click on each of the installed Shipping Module and paste the information in the right panel so we can see the settings

[ralonzo]

Ok installed are Free Shipping Options, FREE SHIPPING!, United Parcel Service, United States Postal Service and Zone Rates

Free Shipping Options

Enable Free Options Shipping
True

Shipping Cost
0.00

Handling Fee
0

Total >=
0.00

Total <=


Weight >=


Weight <=


Item Count >=


Item Count <=


Tax Class
--none--

Tax Basis
Shipping

Shipping Zone
US 48

Sort Order
0

FREE SHIPPING!

Enable Free Shipping
True

Free Shipping Cost
0.00

Handling Fee
0

Tax Class
--none--

Shipping Zone
US 48

Sort Order
0

United Parcel Service

Enable UPS Shipping
True

UPS Pickup Method
CC

UPS Packaging?
CP

Residential Delivery?
RES

Handling Fee
0

Tax Class
--none--

Tax Basis
Shipping

Shipping Zone
International

Sort order of display.
0

Shipping Methods:
Nxt AM, Nxt AM Ltr, Nxt, Nxt Ltr, Nxt PR, Nxt Save, Nxt Save Ltr, 2nd AM, 2nd AM Ltr, 2nd, 2nd Ltr, 3 Day Select, Ground, Canada,World Xp, World Xp Ltr, World Xp Plus, World Xp Plus Ltr, World Expedite, WorldWideSaver
1DM, 1DML, 1DA, 1DAL, 1DAPI, 1DP, 1DPL, 2DM, 2DML, 2DA, 2DAL, 3DS, GND, STD, XPR, XPRL, XDM, XDML, XPD, WXS

USPS
Enable USPS Shipping
True

Enter the USPS Web Tools User ID
xxxxxxxxxxxxx

Which server to use
production

Handling Fee
0

Tax Class
--none--

Tax Basis
Shipping

Shipping Zone
International

Sort Order
0

All Packages are Machinable
False

USPS Options
Display weight, Display transit time

Domestic Shipping Methods
EXPRESS, PRIORITY, FIRST CLASS, PARCEL, MEDIA, BPM, LIBRARY

International Shipping Methods
Global Express, Global Express Non-Doc Rect, Global Express Non-Doc Non-Rect, Express Mail Int, Express Mail Int Flat Rate Env, Priority Mail International, Priority Mail Int Flat Rate Env, Priority Mail Int Flat Rate Box, First-Class Mail Int

Debug Mode
Email


Zone Based Rates

Enable Zones Method
False

Calculation Method
Weight

Tax Class
--none--

Tax Basis
Shipping

Sort Order
0

Skip Countries, use a comma separated list of the two character ISO country codes


Zone 1 Countries
US,CA

Zone 1 Shipping Table
3:8.50,7:10.50,99:20.00

Zone 1 Handling Fee
0

Zone 2 Countries


Zone 2 Shipping Table
3:8.50,7:10.50,99:20.00

Zone 2 Handling Fee
0

Zone 3 Countries


Zone 3 Shipping Table
3:8.50,7:10.50,99:20.00

Zone 3 Handling Fee
0

2 things not sure why we still have zone based rate on and I noticed the sorts are all set to 0 I will change that.

THX immensely

[Ajeh]

A Product marked as Always Free Shipping means the Product is Free Shipping for *everyone* ...

But, you have set a Zone on the FREE SHIPPING freeshipper shipping module ...

So you are blocking the International people from being able to checkout on an Order that only contains the Products marked as Always Free Shipping ...

The Zone on FREE SHIPPING freeshipper is there for people writing code who might need this setting for customizations ... otherwise, you do not use the Zone setting ...

What happens if you add a Product to the cart that has weight and is not marked as Always Free Shipping, do UPS and USPS show for International?

[ralonzo]

Funny you should ask that I tried that originally before you second response and nothing. I just tried it again and got UPS to work. Still no USPS but I haven't tried the fix you gave me above yet.

So how should be set up if I want free shipping for 48 states but shipping costs for international?

THX