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  1. #1
    Join Date
    Jun 2007
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    Texas, USA
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    Default PayPal Direct Payment Error

    [FONT=Verdana]This is one of the emails I receive when a credit card purchase fails.....[/FONT]
    [FONT=Verdana][/FONT]
    [FONT=Verdana]ALERT: PayPal Direct Payment Error (11611 )[/FONT]
    [FONT=Verdana]Dear store owner,
    An error occurred when attempting to initiate the payment-validation transaction. As a courtesy, only the error "number" was shown to your customer. The details of the error are shown below.

    11611
    Transaction blocked by your settings in FMF[/FONT]

    [FONT=Verdana][/FONT]
    [FONT=Verdana][/FONT]
    [FONT=Verdana]This says it only gives the error number but shows the entire line "11611 Transaction blocked by your settings in FMF" to my customers who have no idea what to do to fix the problem.[/FONT]
    [FONT=Verdana][/FONT]
    [FONT=Verdana]Could some kind soul tell me how to catch this error code "11611" and tell me what text variable I need to put my explanation of what the customer needs to do to fix it? I think that this fix could result in 5-10% more sales coming in for me.[/FONT]

  2. #2
    Join Date
    Feb 2005
    Location
    Lansing, Michigan USA
    Posts
    20,024
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    Default Re: PayPal Direct Payment Error


  3. #3
    Join Date
    Jun 2007
    Location
    Texas, USA
    Posts
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    Default Re: PayPal Direct Payment Error

    Thanks for the help but that basically disables the protection that was paid for in the first place. Basically, I know what the error means but I want to tell the customer so they can correct it.

    Such as,

    "We rejected your card because your billing address does not match the billing address of the card, your expiration date is wrong or your card security number was entered incorrectly"

    instead of

    "11611 Transaction blocked by your settings in FMF"

  4. #4
    Join Date
    Jun 2007
    Location
    Texas, USA
    Posts
    1,400
    Plugin Contributions
    1

    Default Re: PayPal Direct Payment Error

    HELLO????? Is there an error module or something were this error would be filtered through?


    Quote Originally Posted by shrimp-gumbo-mmmhhh View Post
    Thanks for the help but that basically disables the protection that was paid for in the first place. Basically, I know what the error means but I want to tell the customer so they can correct it.

    Such as,

    "We rejected your card because your billing address does not match the billing address of the card, your expiration date is wrong or your card security number was entered incorrectly"

    instead of

    "11611 Transaction blocked by your settings in FMF"

 

 

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