Results 1 to 6 of 6
  1. #1
    Join Date
    Feb 2011
    Posts
    2
    Plugin Contributions
    0

    red flag Downloadable product still shows shipping page at check out

    I'm having a terrible time locating the issue with my downloadable product. I've read through and followed every guide and tutorial (https://www.zen-cart.com/tutorials/index.php?article=71) on adding product downloads to my catalog, but I can't seem to get mine to fully function.

    I've created a new Product Category called "Instructional Videos" which contains 1 product called "How to make a Tutu" that has "No, Shipping Address Required" and "No, Normal Shipping Rules" options set.



    I've created an Option Name called "Download" which is set as a Radio type. I've created an Option Value called ".m4v iTunes video" under the "Download" Option Name. In the Attribute Controller, I've assigned the Option Name "Download" and Option Value ".m4v iTunes video" to the product "How to make a Tutu". I've listed the file name in the Download box and have clicked Make this the Default.



    In Download Manager, I've confirmed that the file is found and that the 'light' is green.



    In the Online Catalog, the product listing for "How to make a Tutu" shows the "Download" attribute with ".m4v iTunes video" preselected.



    The shopping cart shows the product added, but does not list the attribute as I've seen in some other examples.



    Continuing checkout brings up the shipping page which I thought shouldn't show if the product has an attribute with a downloadable file listed. (I've redacted the customer info in this screen shot)




    Does anyone have any idea why my product isn't working as the tutorials suggest? I've searched Google using every combination of search terms related to "download product zen cart checkout_shipping, etc" to no avail. Please help as this is one of the last items I need to complete before we push the site live.

    Thank you for you time.

  2. #2
    Join Date
    Sep 2003
    Location
    Ohio
    Posts
    69,402
    Plugin Contributions
    6

    Default Re: Downloadable product still shows shipping page at check out

    Check the two directories for:
    /pub
    /download

    and the .htaccess files and add your file extention:
    Code:
    <FilesMatch ".*\.(zip|ZIP|pdf|PDF|mp3|MP3|swf|SWF|wma|WMA|wmv|WMV)$">
    Linda McGrath
    If you have to think ... you haven't been zenned ...

    Did YOU buy the Zen Cart Team a cup of coffee and a donut today? Just click here to support the Zen Cart Team!!

    Are you using the latest? Perhaps you've a problem that's fixed in the latest version: [Upgrade today: v1.5.5]
    Officially PayPal-Certified! Just click here

    Try our Zen Cart Recommended Services - Hosting, Payment and more ...
    Signup for our Announcements Forums to stay up to date on important changes and updates!

  3. #3
    Join Date
    Feb 2011
    Posts
    2
    Plugin Contributions
    0

    Default Re: Downloadable product still shows shipping page at check out

    I have confirmed that both directories have their .htaccess configured correctly. The results are the same as above.

    Code:
    <FilesMatch ".*\.(zip|ZIP|pdf|PDF|mp3|MP3|swf|SWF|wma|WMA|wmv|WMV|m4v|M4V)$">

  4. #4
    Join Date
    Sep 2003
    Location
    Ohio
    Posts
    69,402
    Plugin Contributions
    6

    Default Re: Downloadable product still shows shipping page at check out

    What happens if you switch to the Classic Template ... does the Attribute get added to the shopping cart?
    Linda McGrath
    If you have to think ... you haven't been zenned ...

    Did YOU buy the Zen Cart Team a cup of coffee and a donut today? Just click here to support the Zen Cart Team!!

    Are you using the latest? Perhaps you've a problem that's fixed in the latest version: [Upgrade today: v1.5.5]
    Officially PayPal-Certified! Just click here

    Try our Zen Cart Recommended Services - Hosting, Payment and more ...
    Signup for our Announcements Forums to stay up to date on important changes and updates!

  5. #5
    Join Date
    Sep 2009
    Location
    Stuart, FL
    Posts
    12,399
    Plugin Contributions
    87

    Default Re: Downloadable product still shows shipping page at check out

    It sounds like there's a weight associated with your base product ...

  6. #6
    Join Date
    Sep 2003
    Location
    Ohio
    Posts
    69,402
    Plugin Contributions
    6

    Default Re: Downloadable product still shows shipping page at check out

    The weight would not be the issue here ...

    You should check that the Attributes are inside the <form> tags on the Product _info page as it looks like the Attribute for the Download never gets added to the shopping cart and this will stop it from working ...
    Linda McGrath
    If you have to think ... you haven't been zenned ...

    Did YOU buy the Zen Cart Team a cup of coffee and a donut today? Just click here to support the Zen Cart Team!!

    Are you using the latest? Perhaps you've a problem that's fixed in the latest version: [Upgrade today: v1.5.5]
    Officially PayPal-Certified! Just click here

    Try our Zen Cart Recommended Services - Hosting, Payment and more ...
    Signup for our Announcements Forums to stay up to date on important changes and updates!

 

 

Similar Threads

  1. Downloadable Product - Forces extra step in check out...
    By richferguson in forum Setting Up Categories, Products, Attributes
    Replies: 4
    Last Post: 21 Dec 2009, 12:27 AM
  2. Downloadable product shows shipping options!
    By ctorok in forum Templates, Stylesheets, Page Layout
    Replies: 9
    Last Post: 6 Nov 2009, 08:34 PM
  3. Paypal IPN check out always shows 0.0
    By bhavi in forum Built-in Shipping and Payment Modules
    Replies: 10
    Last Post: 24 Nov 2007, 09:40 PM
  4. still no tax added during check out!!
    By jcun45 in forum Currencies & Sales Taxes, VAT, GST, etc.
    Replies: 1
    Last Post: 16 May 2006, 10:35 PM

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  
disjunctive-egg
Zen-Cart, Internet Selling Services, Klamath Falls, OR