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  1. #1
    Join Date
    Jun 2010
    Location
    Virginia
    Posts
    20
    Plugin Contributions
    0

    Default Contact Us Errors

    [FONT="Comic Sans MS"]Hi,

    After searching other similar posts, I am unable to resolve my problem.

    Once a customer fills out the contact us information and selects send, they get the following errors:

    Sorry, is your name correct? Our system requires a minimum of 2 characters. Please try again.
    Sorry, my system does not understand your email address. Please try again.
    Did you forget your message? We would like to hear from you. You can type your comments in the text area below.
    [/FONT]

  2. #2
    Join Date
    Aug 2005
    Location
    Arizona
    Posts
    27,761
    Plugin Contributions
    9

    Default Re: Contact Us Errors

    What version of ZenCart
    What are your email options settings

    Where can this be seen?

    Post your link like this to avoid Google indexing your site to this forum

    zen-cart dot com
    Zen-Venom Get Bitten

  3. #3
    Join Date
    Jun 2010
    Location
    Virginia
    Posts
    20
    Plugin Contributions
    0

    Default Re: Contact Us Errors

    [FONT="Comic Sans MS"]I am using v1.3.9h
    What do I need to look for in my email options?
    theenchantedcottageshoppe dot com/shop

    Thanks!
    [/FONT]

  4. #4
    Join Date
    Aug 2005
    Location
    Arizona
    Posts
    27,761
    Plugin Contributions
    9

    Default Re: Contact Us Errors

    What have you done to set your whole site to https?

    Maybe an htaccess entry or??

    It does not appear that you configured this in your ZenCart configure.php files
    Zen-Venom Get Bitten

  5. #5
    Join Date
    Jun 2010
    Location
    Virginia
    Posts
    20
    Plugin Contributions
    0

    Default Re: Contact Us Errors

    [FONT="Comic Sans MS"]My configure.php shows:

    define('HTTP_SERVER', 'http://www.theenchantedcottageshoppe.com');
    define('HTTPS_SERVER', 'https://www.theenchantedcottageshoppe.com');
    define('HTTP_CATALOG_SERVER', 'http://www.theenchantedcottageshoppe.com');
    define('HTTPS_CATALOG_SERVER', 'https://www.theenchantedcottageshoppe.com');
    [/FONT]

  6. #6
    Join Date
    Aug 2005
    Location
    Arizona
    Posts
    27,761
    Plugin Contributions
    9

    Default Re: Contact Us Errors

    I figured that you did not set this in ZenCart

    Have a look though as it redirects to https so this must be set somewhere else
    Zen-Venom Get Bitten

  7. #7
    Join Date
    Jun 2010
    Location
    Virginia
    Posts
    20
    Plugin Contributions
    0

    Default Re: Contact Us Errors

    [FONT="Comic Sans MS"]I'm not sure what else to do, I thought the problem may be with the tpl_contact_us_default file so I uploaded a new copy but it didn't fix anything [/FONT]

  8. #8
    Join Date
    Aug 2005
    Location
    Arizona
    Posts
    27,761
    Plugin Contributions
    9

    Default Re: Contact Us Errors

    do you have a .htaccess file at the root of your account?
    If so, what are the contents
    Zen-Venom Get Bitten

  9. #9
    Join Date
    Jun 2010
    Location
    Virginia
    Posts
    20
    Plugin Contributions
    0

    Default Re: Contact Us Errors

    [FONT="Comic Sans MS"]The rewrite info is https[/FONT]

  10. #10
    Join Date
    Aug 2005
    Location
    Arizona
    Posts
    27,761
    Plugin Contributions
    9

    Default Re: Contact Us Errors

    Try removing it from that file or just rename it for a test
    Zen-Venom Get Bitten

 

 
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