Product Description Disappears

[lilparkee]

I have a major problem when using my cart. I have installed the cart and I have added products. They show up on the site correctly. However, when I click "edit" on the product, the description, title and price all disappear from the product. Most of the time, I am just going in to fix a typo, but when I go in the entire description is gone and I have to start again!

Currently running version 1.3.9 with BlackPureFree Template from 12leaves.com. I just opened this site up a few weeks ago. I switched over from ecommerce and I don't want to go back.

I couldn't find this in the FAQ's anywhere and if this is the wrong section I am sorry in advance. I just need to get this store up and running, but I can't afford to have my product descriptions disappear.

[Ajeh]

Could you check if post #6 applies to you:
http://www.zen-cart.com/forum/showthread.php?t=153143

[lilparkee]

Unfortunately not. I am currently running 1.3.9h, and according to the workaround, I do not need it. Should I try it anyway?

[lilparkee]

Hang on, read the wrong post. That workaround should work for me. I'll post back here with the result!

[lilparkee]

Success! Thank you so much!

[Ajeh]

You are most welcome ... thanks for the update that this fix worked for you on an older version of php ...

[idtags]

Hello,

The same problem came out of blue on 1.5.1 and PHP Version: 5.4.45 (Zend: 2.4.0)

I have no idea when this happen and why, but no any actions on our side to Zen Cart was done.
Maybe, however, ISP made some upgrades. But I do not know what to ask even.

Any attempts to edit product, even change price results in loosing product description.
It is Ok in preview, but disapperes on "update", if I click back.
If I type from scratch, it appears staying there, but, when I am trying to copy and paste - no luck.
I tried to copy from notepad which does not have any formatting of html - no luck.
Tried IE, FireFox, Chrom, no luck.

All posts about this situation are very old 1.3.9 or so, I guess if this is bug it would be fixed buy now.

And I remember that I could add and edit products in the past without problem.

Below is my configuration.

If somebody can be of Help, it would be greatly appreciated.


Database Host: localhost (127.0.0.1)
Server OS: Linux 2.6.32-531.29.2.lve1.3.11.1.el6.x86_64
Database: MySQL 5.5.45-cll-lve
Server Date: 12/31/2015 23:23:12
Database Date: 12/31/2015 18:23:12
HTTP Server: Apache
PHP Version: 5.4.45 (Zend: 2.4.0)
PHP Memory Limit: 256M PHP Safe Mode: Off
PHP File Uploads: On Max Size: 2M
POST Max Size: 8M
Database Data Size: 46,750 kB
Database Index Size: 10,074 kB

[kobra]

idtags,

Your php version is not compatible with your ZenCart version

Zen Cart v1.5.1 is compatible with PHP 5.2.14 thru PHP 5.3.x. Requires some patches to work with PHP 5.4, and upgrading is a better idea.

[idtags]

Thank you for the fast respond.

Is there temporary (and simple) work around to return description of the product?

Alternative for immediate fix is retyping from scratch, which is durable.

[kobra]

You will have to search here for the patches which might take more time than upgrading
You can start with these
https://www.zen-cart.com/showthread....patches+v1.5.1