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  1. #1
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    Default PayPal Express keeps DELETING Shipping Address (note: COWA and FEC installed)

    ver 1.3.9c

    Just installed PayPal Express (PE). Other mods workign with it are COWA and FEC (I disabled FEC). After sevela tests placing an order with PE, I am continually getting address errors such as:

    "10727 Shipping Address1 Empty - The field Shipping Address1 is required"

    Now, when I go kack and RE-Add the shipping adress PE strips it out again and again.

    Also, I get error:
    “The address information you entered does not appear to be valid or cannot be matched. Please select or add a different address and try again. (10736)”

    Even though the Billing address Matches the PayPal confirmed address

    Any ideas?

  2. #2
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    Default Re: PayPal Express keeps DELETING Shipping Address (note: COWA and FEC installed)

    When using v1.3.9h without COWA and FEC installed, I can't replicate the symptoms you mention.
    .

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  3. #3
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    Default PayPal Express API not sending all required info ??

    ver 1.3.9c

    I just got off the phone with PayPal Merchant Tech Support. They analyzed the "flow logs" for all my Zen cart transactions.

    I (and customers) have been continually getting the error :
    "10727 Shipping Address1 Empty - The field Shipping Address1 is required"
    after the final PayPal confirmation, which send them back to the shopping cart with above error.

    The PayPal Tech confirme din the flow logs that the Zen PayPal Express API is ONLY sending the "Ship to Name" and "Ship to Country". It is NOT passing the address, zip etc. Hence it fails in PayPal Express and returns customers back to the shopping cart with above error.

    I am running FEC and COWA and also have a Wordpress blogs, I have disabled FEC and still get error.

    Any ideas?

  4. #4
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    Default Re: PayPal Express API not sending all required info ??

    In the PP module config what do you have set for
    Express Checkout: Require Confirmed Address
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  5. #5
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    Default Re: PayPal Express keeps DELETING Shipping Address (note: COWA and FEC installed)

    Moderator's note: Second thread containing follow up information merged into original thread.
    Please do not PM for support issues: a private solution doesn't benefit the community.

    Be careful with unsolicited advice via email or PM - Make sure the person you are talking to is a reliable source.

  6. #6
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    Default Re: PayPal Express keeps DELETING Shipping Address (note: COWA and FEC installed)

    Have you tried removong/disabling the COWA?
    Please do not PM for support issues: a private solution doesn't benefit the community.

    Be careful with unsolicited advice via email or PM - Make sure the person you are talking to is a reliable source.

  7. #7
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    Default Re: PayPal Express keeps DELETING Shipping Address (note: COWA and FEC installed)

    No, but that's my next troubleshooting test

    Quote Originally Posted by Kim View Post
    Have you tried removong/disabling the COWA?

  8. #8
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    Default Re: PayPal Express API not sending all required info ??

    It is currently set for NO

    Quote Originally Posted by kobra View Post
    In the PP module config what do you have set for
    Express Checkout: Require Confirmed Address

  9. #9
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    Default Re: PayPal Express keeps DELETING Shipping Address (note: COWA and FEC installed)

    Try yes
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  10. #10
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    Default Re: PayPal Express keeps DELETING Shipping Address (note: COWA and FEC installed)

    Unfort that didn't work. Still got the error,
    "10727 Shipping Address1 Empty - The field Shipping Address1 is required"

    P.S. I also disabled both FEC and COWA

    Quote Originally Posted by kobra View Post
    Try yes
    Last edited by kevinmc3; 17 Feb 2011 at 02:42 PM.

 

 
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