install zen 1.3 database does not exist???

[melanie bund]

Am trying to install zen 1.3.9h on my 1and1 server. After a previous positive installation where i could not add for some reason a new theme i reinstalled uploaded and created a new database. When now trying to introduce the database info i get "Database does not exist Access denied for user 'dbo....' to database 'zen...'
Any ideas? advice?
thanks

[kobra]

When now trying to introduce the database info

Introduce when & where?

[stevesh]

If you're seeing that during installation, I'd guess you're entering the wrong database name. On most shared servers, you have to prepend your control panel user name to the database name, so: username_databasename

[melanie bund]

Introduce when & where?

zc_install/index.php - have copy pasted database host and username so cant be the problem that am inserting wrong data

[kobra]

zc_install/index.php - have copy pasted database host and username so cant be the problem that am inserting wrong data

Copied and pasted to where?

Hopefully not into the index.php file???

[melanie bund]

Copied and pasted to where?

Hopefully not into the index.php file???

no to iniciate the shop i have to put in the info database host, database user and pass so i did that from the info i have from my data base...
Host name db2883.perfora.net
Port 3306
User name dbo362302534
Version MySQL5.0
just tried again and i get the same red notice
Database does not exist
Access denied for user 'dbo362302534'@'%' to database 'zencart'

[usr50]

For starters -->Can you access the database using PHPmyAdmin?
A MySQL account is identified by both a username and a hostname, which are found in the User and Host columns of the mysql.user table
this will provide you with the information stored in the database as a reference check point.

[melanie bund]

yes i can get into phpmyadmin and the db info (name, user name, host) coincides with the info i put into the zen installation page - have created a few databases to test but get same problem with each one
Database does not exist
Access denied for user 'dbo362302534'@'%' to database 'zencart'

[stevesh]

Access denied for user 'dbo362302534'@'%' to database 'zencart'

What are you entering as the database name ?

[usr50]

Check your user priviledges. The FILE privilege gives you permission to read and write files on the Mysql server