VendingBox Plugin Support Thread

[vb_support]

Hi Rizla,

Can you send me a PM telling me your username at VendingBox?

Once we know which account it is we can set about solving the problem for you.

Best regards,
VB Support.

[vb_support]

Checkbox, file and text attributes are now supported. Thanks to Rizla for encouraging these features.

It will be necessary to re-import the product catalog for the newly-supported attributes to appear in the VendingBox. This can be done from the product list or from Configuration -> Cart Integration.

[bonnit]

i am too getting the error when importing my products, i dont use any seo rewrite mods at all so im not sure what the issue could be?

[vb_support]

Hi bonnit,

Can you PM me with your VendingBox username?

We'll get it working for you as soon as we can.

Regards,
VB Support.

[bonnit]

Thanks for the help, the product feed and preview is sorted now, all is done, however when i add it to my facebook page and click on the tab i get a coming soon image show up, have i missed a setting? i have tried adding a welcome page and a splash page but no avail

thanks x

[vb_support]

Hi,

If you're logged in to Facebook as the admin of the page with the coming soon logo, you should also see a "Launch Store" button. Once you click that, it will be able to associate your Facebook page with the VendingBox, and the next time you look at the Facebook page, it should show your VendingBox instead of the Coming Soon message.

Best regards,
VB Support.

[Paul...the...first]

I am using this feature at the moment and have made some sales via it.

My query is, does the product list automatically update (like shopmania) or do we have to manually update when we add, remove or otherwise change our stock?

If it automatically updates how often does it occur?

[vb_support]

I am using this feature at the moment and have made some sales via it.

My query is, does the product list automatically update (like shopmania) or do we have to manually update when we add, remove or otherwise change our stock?

If it automatically updates how often does it occur?

Hi Paul,

Yes, if you schedule an import then it will automatically fetch the products from your Zen Cart catalog. You can do this by going to Configuration -> Scheduled Imports and choosing when you want the imports to occur. The maximum frequency is once per hour, but since there's a minute or so of downtime when the import is proceeding, it's probably better to do it once or twice a day.

You can also have it delete non-imported items so that if something disappears from the Zen Cart site, it also disappears from the VendingBox.

Best regards,
VB Support.

[Paul...the...first]

I checked my VB account recently and the stock list is not auto updating.

Is there an additional file I need to add to my web site?

I have the settings set in VB to update everyday at 3am.

[vb_support]

I checked my VB account recently and the stock list is not auto updating.

Is there an additional file I need to add to my web site?

I have the settings set in VB to update everyday at 3am.

Hi Paul,

According to our log, an import was executed at 3 am this morning.

Could you PM me with an example of a product that should have changed but didn't? It might be a problem with importing a specific product or it could be something as simple as a failure to connect to your server when it tried.

Best regards,
VB Support.