Facebook - eCommerce Catalog Browse [Support]

[condor87]

Hello.
I've install the plugin on my zencart site, but on facebook there is "More products will be added soon. Please check back later."

i do not understand..

website: http://www.sureshop.it
facebook: http://www.facebook.com/Sureshopit/app_136002413133082

How can i resolve?

[brightsoftware]

Hi

The problem is occurring because the JSON data feed created via the fb_browse.php is either not accessible or corrupted. In this case it is corruption relating to the fact that the Byte Order Mark (BOM) (EFBBBF) that indicates the encoding if UTF8 is being pre-appended twice to the beginning of the data-feed, and as a result the php json_decode is throwing an error.

We have seen this once before when the fb_browse.php file was uploaded via FTP Transfer Modes: ASCII. For some reason, the system auto added the tag when it was upload via this method. We would recommend you trying reloading the fb_browse.php to your server via the Binary transfer mode. Hopefully this will resolve the issue.

Regards

Bright Software Solutions

[condor87]

i've upload the file again by filezilla, with manual transfer, in binary tranfser mode.
I've cancel the cache on facebook shop.

I've not resolve the problem

note: the link from facebook shop (on top-left) to my website do not work o.O

[brightsoftware]

Hi,

That is annoying; the data field is still appending the two BOM entries to the front of the file. Having a look at your shop, it would appear it is appearing on all pages so I would guess it may be being put there by the web service.

It you can disable this, it should resolve the issue. We will also investigate the options of cleaning the JSON feed so that these characters are removed prior to attempting to decode the string. I think we should be able to detect and remove the characters, but this will take a few days to develop, test and release a new version of our Facebook app. Hopefully we should have a solution available towards the end of next week.

Sorry for the delay.

Kind regards

Bright Software Solutions

[condor87]

Very thanks. So, i will wait for your news :)

[enigma666666]

Double post

[enigma666666]

Thank you for the speedy response, the out of stock issue is now resolved.

Hi,

Happy to hear you resolved the categories issue. As for out of stock there is an option in the "Admin Mode" of the Facebook app that allows you to choose whether out of stock products appear or not. Please make sure "Display in-stock only (e.g. stock quantity > 0)" in the setting tab is ticked. After saving the settings the products should disappear.

Regards

Bright Software Solutions

[brightsoftware]

Very thanks. So, i will wait for your news :)

Hi

The app has now been updated to strip the unwanted characters and your products and categories are now displaying.

Kind regards

Bright Software Solutions

[kdms]

Hello, It seems very well. I just want to ask You if it works also with 1.3.8. version of Zencart.
Thank You.
KD

[dgent]

Hello, It seems very well. I just want to ask You if it works also with 1.3.8. version of Zencart.
Thank You.
KD

Yes, works fine.