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  1. #1
    Join Date
    Jul 2008
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    Default can not access admin section - redirect loop error

    I get the following error when trying to access the admin section of my Zen Cart.


    This webpage has a redirect loop

    The webpage at http://xxxxx/adminurrhtcqq/login.php has resulted in too many redirects.

    Error 310 (net::ERR_TOO_MANY_REDIRECTS): There were too many redirects.

    The web site is hosted on Godaddy and I have not access or changed anything for some time.

    The actual store is working fine and taking orders, i just cant get into the admin section.

    Any help greatly appreciated.
    Mike.

  2. #2
    Join Date
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    Default Re: can not access admin section - redirect loop error

    I just completed a fresh install thru godaddy on a different directory and get the same error. They have open a ticket and are working on it.

  3. #3
    Join Date
    Jul 2005
    Location
    UK and Ireland
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    258
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    Default Re: can not access admin section - redirect loop error

    Hi Mike,

    Would you by any chance have a /.htaccess file in place that could be causing this 301 ?

    Have you double checked your /includes/configure.php and /admin/includes/configure.php files to ensure they are correct?

  4. #4
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    Default Re: can not access admin section - redirect loop error

    Quote Originally Posted by JSWeb View Post
    Hi Mike,

    Would you by any chance have a /.htaccess file in place that could be causing this 301 ?

    Have you double checked your /includes/configure.php and /admin/includes/configure.php files to ensure they are correct?
    The fresh install was thru Godaddy's control panel and should be good to go, but I get the same error. The error is not a 301 but a 310

  5. #5
    Join Date
    Jul 2005
    Location
    UK and Ireland
    Posts
    258
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    Default Re: can not access admin section - redirect loop error

    There are a number of reasons why a 301 could be happening;

    - do you get this when using different browsers?
    - try a different machind & not on the same network.
    - was GoDaddy providing a fresh install of 1.3.9h
    - if it was fresh, you could quickly remove and try the install again?


    ...just this evening i was watching a video from the ceo of GoDaddy at the Parallels sumit - he was saying how great the support is (showing pictures of the nice 'GoDaddy' women in action on the phones) - coukd be worth giving them a call ;)

  6. #6
    Join Date
    Jul 2008
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    Default Re: can not access admin section - redirect loop error

    Quote Originally Posted by JSWeb View Post
    There are a number of reasons why a 301 could be happening;

    - do you get this when using different browsers?
    - try a different machind & not on the same network.
    - was GoDaddy providing a fresh install of 1.3.9h
    - if it was fresh, you could quickly remove and try the install again?


    ...just this evening i was watching a video from the ceo of GoDaddy at the Parallels sumit - he was saying how great the support is (showing pictures of the nice 'GoDaddy' women in action on the phones) - coukd be worth giving them a call ;)
    Yes, different browsers and machines. A
    Yes, fresh install from Godaddy.
    Yes, contacted support. Did not talk to 'GoDaddy' women. They do not know what the issues is.

  7. #7
    Join Date
    Jul 2005
    Location
    UK and Ireland
    Posts
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    Default Re: can not access admin section - redirect loop error

    Well I suspect its back to the good old (often the best way)...

    Download the latest version from this site
    Do a manual install
    ...i bet it works!

 

 

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