Large Images not opening in Firefox

[klim]

I've just discovered a problem on my website - don't know how long it's been a problem (under 2 weeks I'm guessing) or what has caused it? When in Firefox my large (_LRG) product images won't load. I'm using lightbox but the screen darkens as if it will load the image - but the image does not appear. The site appears to work fine in Opera and IE, but not Firefox (version 4.0.1).

The website is http://www.sassyyou.co.uk

I am still running 1.3.8 zen cart (although am nearly ready to do my upgrade). I've done no site updates that I'm aware of that should have caused this problem (I haven't done any site updates since it was last working correctly). The only thing that I know that's different is my version of Firefox which recently updated itself.

Any help much appreciated.


Update - the images seem to load correctly in Firefox version 3.6.17 but not in my new version. Has anyone got a suggestion on how to resolve this?

[Caesalar]

I noticed the same, large images open fine with older versions but when I tried Firefox 4.0.1 just white area appeared (the same size as image). I'm using Zen Lightbox.

[Caesalar]

I noticed the same, large images open fine with older versions but when I tried Firefox 4.0.1 just white area appeared (the same size as image). I'm using Zen Lightbox.

Solved the problem, updated Zen Lightbox from version 1.5 to 1.6.2 and now large images work in Firefox 4.0.1, too.

[klim]

Fantastic Sir - thank you very much. Shall get onto it tomorrow. I thought I was going to be lost off the bottom of page 1 with no replies!

[coolhero]

hey,there are the same problem in this cosplay costuems website: http://www.cosplaystore.biz/.The version of the zen lightbox is 1.5 and zen cart version is 1.3.8.I wonder whether zen light box 1.5 update to 1.6.2 can be success without any error.

[bparker]

How large are the images? Some browsers won't display them if they're over a certain size. I believe there's a limit on both dimensions and file size. Maybe modern browsers don't do this, but I know older ones had this problem. As long as images aren't excessively large, it shouldn't be a problem. Also, Photoshop will warn you if you try to save for web using an image that's too large.

Did I help, or just mindlessly rant?

[coolhero]

Update Zen Lightbox 1.58 to 1.6.2 can fix the problem and it is easy without any trouble.

Thank bparker all the same!

[Pookiehair]

Would you mind if I asked a question here please?
I also have a similar problem. The large image will not open correctly in Firefox. It opens a pop-up window but only a small one that has to be stretched to view the image.
It works fine in IE.
I use Image Handler 2 but I do use Zen Lightbox.

Can be seen here http://towerhousedolls.co.uk/demo/in...roducts_id=295

[RescoCCC]

Would you mind if I asked a question here please?
I also have a similar problem. The large image will not open correctly in Firefox. It opens a pop-up window but only a small one that has to be stretched to view the image.
It works fine in IE.
I use Image Handler 2 but I do use Zen Lightbox.

Can be seen here http://towerhousedolls.co.uk/demo/in...roducts_id=295

In both IE and Firefox your images open fine for me. However, they are not using Zen Lightbox.

[Pookiehair]

Thanks for your reply Resco CCC. I meant to say I do NOT use Zen Lightbox. Sorry for the mistake. What does Zen Lightbox do?

I know the medium size hover image works fine but could you confirm that in Firefox the 'large' image opens in a pop-up box ok please?
On mine it opens a box only about 1 inch square so I have to stretch it to view the large photo.

Thanks again.