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  1. #1
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    Apr 2010
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    Default Suddenly only get Paypal email but no order email

    I have a new problem starting that I have never had before. I've made no updates or changes to the website in a number of months and this has just started this week.

    I get the email notification of Payment via PayPal but I never get an email with the actual order from the cart nor does the order show up in the admin section. I see what I get paid but I have no ideal what the order is for.

    Any help or thoughts would be appreciated.


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  2. #2
    Join Date
    Feb 2008
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    Default Re: Get Paypal email but no order email

    There have been issues with PayPal, No one seems to know what's going on. I am assuming your using IPN, the only advise you would get here is to switch to Express Checkout and try it.

    Of course you should update to the latest Zen Cart.

  3. #3
    Join Date
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    Default Re: Suddenly only get Paypal email but no order email

    Your store is most likely not receiving the communications from PayPal's server to tell it that the order has been placed and paid for.
    Extensive troubleshooting guidance is available here: http://www.zen-cart.com/wiki/index.php/PayPal

    You really do need to be upgrading to the latest version of Zen Cart ASAP.
    .

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  4. #4
    Join Date
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    Default Re: Suddenly only get Paypal email but no order email

    Quote Originally Posted by DrByte View Post
    Your store is most likely not receiving the communications from PayPal's server to tell it that the order has been placed and paid for.
    Extensive troubleshooting guidance is available here: http://www.zen-cart.com/wiki/index.php/PayPal

    You really do need to be upgrading to the latest version of Zen Cart ASAP.
    It's kind of strange, I get notice it has been paid for but not what the actual order is for. I'll have to contact Paypal.

    I am building a new website with current version that will be online soon.

    Thanks for the help.

 

 

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