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  1. #1
    Join Date
    Jul 2010
    Location
    Syria
    Posts
    32
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    Default problem when I insert a new product

    Hi all,
    thank u very much 4 u.
    I have a zen cart v1.38 and it was working correctly, but when my host update the server, I found this problem:
    when I insert a new product and after review, this message appeare:

    2006 MySQL server has gone away
    in:
    [select languages_id, name, code, image, directory from zen_languages order by sort_order]
    If you were entering information, press the BACK button in your browser and re-check the information you had entered to be sure you left no blank fields.
    2006 MySQL server has gone away
    in:
    [select count(*) as total from zen_sessions where sesskey = 'f7774747dd670f5b4f8756c4d8d45ba0']
    If you were entering information, press the BACK button in your browser and re-check the information you had entered to be sure you left no blank fields.

    And I can't insert any product, but all thing else up to now work well.

    note: updating the products work correctly.

    what's wrong?
    Please help me.

    thank you.

    ============
    my site is:
    Movies City
    cart.mc4sy.com
    Last edited by bahaa87; 4 Jun 2011 at 11:47 AM.
    Movies City | مدينة الأفلام
    http://www.mc4sy.com

  2. #2
    Join Date
    Jul 2010
    Location
    Syria
    Posts
    32
    Plugin Contributions
    0

    Default Re: problem when I insert a new product

    I try to copy one product and then edit it. It works correctly too
    Movies City | مدينة الأفلام
    http://www.mc4sy.com

  3. #3
    Join Date
    Apr 2006
    Location
    Ohio
    Posts
    6,162
    Plugin Contributions
    0

    Default Re: problem when I insert a new product

    Take a look at this thread:
    I would take the time and upgrade to 139h for the latest security against nasty hacks..
    Mark
    Hare Do

  4. #4
    Join Date
    Jul 2010
    Location
    Syria
    Posts
    32
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    0

    Default Re: problem when I insert a new product

    Quote Originally Posted by haredo View Post
    Take a look at this thread:


    I would take the time and upgrade to 139h for the latest security against nasty hacks..
    thank you for your reply
    I try this code

    ALTER TABLE db_cache CHANGE COLUMN cache_data cache_data MEDIUMBLOB

    then this

    # change cache tracking size
    TRUNCATE TABLE db_cache;
    ALTER TABLE db_cache CHANGE cache_data cache_data mediumblob;

    but no change.
    I'll try to upgrade to 139h.

    thank you very much
    Movies City | مدينة الأفلام
    http://www.mc4sy.com

 

 

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