Problems with Checkout

[JS1scuba]

Zen 1.3.8a

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we are having a problem with check out in the last day or so the system will not recognize any of the shipping modules when you get to step 1 of the check out

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Shipping Method:

Please select the preferred shipping method to use on this order.
United States Postal Service
We are unable to find a USPS shipping quote suitable for your mailing address and the shipping methods we typically use.
If you prefer to use USPS as your shipping method, please contact us for assistance.
(Please check that your Zip Code is entered correctly.)
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United Parcel Service
We are unable to obtain a rate quote for UPS shipping.
Please contact the store if no other alternative is shown.

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Any Ideas ?


Thanks
JDS

[Ajeh]

What are your settings in the Configuration ... Shipping/Packaging ...

Do you have Zones set on either USPS or UPS shipping module?

Do you have the current USPS January 2, 2011 C version installed from post #26 of:
http://www.zen-cart.com/forum/showthread.php?t=171314

[JS1scuba]

What are your settings in the Configuration ... Shipping/Packaging ...

Do you have Zones set on either USPS or UPS shipping module?

Do you have the current USPS January 2, 2011 C version installed from post #26 of:
http://www.zen-cart.com/forum/showthread.php?t=171314

Thanks for rapid reply.

No Zones Set

There have been no changes on our side to the shipping modules at all.


we have not done the USPS Jan 02, 11 C version -- will do this afternoon --

BUT why would the entire system stop a day ago when it was working fine up till now ? Curious.

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Thanks
JDS

[JS1scuba]

What are your settings in the Configuration ... Shipping/Packaging ...

Title Value Action
Country of Origin United States
Postal Code 86404
Enter the Maximum Package Weight you will ship 70
Package Tare Small to Medium - added percentage:weight 18:0
Larger packages - added packaging percentage:weight 15:1
Display Number of Boxes and Weight Status 1
Order Free Shipping 0 Weight Status 0
Shipping Estimator Display Settings for Shopping Cart 1
Display Order Comments on Admin Invoice 1
Display Order Comments on Admin Packing Slip 1

[Ajeh]

What was your Ship To address and the weight of the order being tested?

What options do you have set on USPS and UPS?

[JS1scuba]

What was your Ship To address and the weight of the order being tested?

What options do you have set on USPS and UPS?

I have not changed the options on these modules so not sure what we are looking for how ever -- when you try to do a check out of any kind it wont let you get past step 1

take a look and see www.techdivinglimited.com

kind of stumped

jds

[Ajeh]

Add to your stylesheet.css so your addresses display correctly:

.hiddenField {
display: none;
}
.visibleField {
display: inline;
}

[Ajeh]

If you go to the Modules ... Shipping ... and click on USPS and UPS ... what are the settings in the right column?

[Kim]

Zen 1.3.8a

Have you considered you may have been hacked?

[JS1scuba]

If you go to the Modules ... Shipping ... and click on USPS and UPS ... what are the settings in the right column?

UPS
United Parcel Service
Enable UPS Shipping
Do you want to offer UPS shipping?

True
False

UPS Pickup Method
How do you give packages to UPS? CC - Customer Counter, RDP - Daily Pickup, OTP - One Time Pickup, LC - Letter Center, OCA - On Call Air


UPS Packaging?
CP - Your Packaging, ULE - UPS Letter, UT - UPS Tube, UBE - UPS Express Box


Residential Delivery?
Quote for Residential (RES) or Commercial Delivery (COM)


Handling Fee
Handling fee for this shipping method.


Tax Class
Use the following tax class on the shipping fee.
--none--Taxable Goods

Tax Basis
On what basis is Shipping Tax calculated. Options are
Shipping - Based on customers Shipping Address
Billing Based on customers Billing address
Store - Based on Store address if Billing/Shipping Zone equals Store zone

Shipping
Billing
Store

Shipping Zone
If a zone is selected, only enable this shipping method for that zone.
--none--Arizona

Sort order of display.
Sort order of display. Lowest is displayed first.


Shipping Methods:
Nxt AM, Nxt AM Ltr, Nxt, Nxt Ltr, Nxt PR, Nxt Save, Nxt Save Ltr, 2nd AM, 2nd AM Ltr, 2nd, 2nd Ltr, 3 Day Select, Ground, Canada,World Xp, World Xp Ltr, World Xp Plus, World Xp Plus Ltr, World Expedite
Select the USPS services to be offered.

1DM
1DML
1DA
1DAL
1DAPI
1DP
1DPL
2DM
2DML
2DA
2DAL
3DS
GND
STD
XPR
XPRL
XDM
XDML
XPD

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USPS

United States Postal Service

You will need to have registered a Web Tools account with USPS at their website to use this module.

USPS expects you to use pounds as weight measure for your products.

Enable USPS Shipping
True

Enter the USPS Web Tools User ID
CORRECT NUMBER BLOCKED OUT FOR THIS POST

Which server to use
production

Handling Fee
1.75

Tax Class
--none--

Tax Basis
Shipping

Shipping Zone
--none--

Sort Order
1

All Packages are Machinable
False

USPS Options
--none--

Domestic Shipping Methods
EXPRESS, PRIORITY, FIRST CLASS, PARCEL

International Shipping Methods
Global Express, Express Mail Int, Priority Mail International, Priority Mail Int Flat Rate Env, Priority Mail Int Flat Rate Box, First-Class Mail Int

Debug Mode
Off

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