New problem - suddenly can't check out -- getting blank page

[mgrunk]

V1.3.9h

Installed paypal express. Site has been working well since installation in January.

Last week, I had to take off the shared SSL because it was no longer available. I bought an SSL from godaddy and my hosting company had to install it because it wouldn't let me install from the CP. Things seemed to go well.

But yesterday, we're no longer able to check out. I've turned off SSL via the config files (I'm having them reinstall the SSL) but it doesn't change anything.

When I get the shopping cart and hit Go To Checkout, I am taken to the next page - the same error happens when I select check / money order or paypal express. When I hit Submit Order, it won't go to the next page, instead a blank page is displayed - again it doesn't matter if it's check or paypal. For paypal, it displays a blank page for:

ipn_main_handler.php?type=ec&markflow=1&clearSess=1&stage=final

I have strict error reporting on - but there are no error messages being displayed on the screen, nor in the cache files.

FWIW, I have a trouble ticket in w/ the hosting company because the pages on the customer side are being loaded very slowly (not on the admin side). But my other zen cart customers w/ the same hosting company are running fine and checkout is fine.

Does anyone have any other suggestions?

[mgrunk]

hmmm - of note, the orders I selected check / money order do show on the admin side

But, when I check out w/ the check - I receive a blank page on:

index.php?main_page=checkout_process

I also see those orders on the customer side when I log into the customer account.

[kobra]

For most blank pages
https://www.zen-cart.com/tutorials/index.php?article=82

[mgrunk]

Thank you - I did go through that page so I have STRICT ERROR REPORTING IS ON that is displayed on the site. There are no log files created in the CACHE directory from the last two days.

The only files I worked on in the last two weeks were the config.php files in the includes, and the admin includes and that was to change the SSL from true to false.

I checked again to make sure there are no blank lines at the end of the page.

[mgrunk]

And, as I said for checks, the order confirmation page doesn't load, but the order does show up in zencart.

For paypal orders, no orders go through - it seems stuck on the confirmation page.

And, even though the order shows up on the admin side, the item is still in my shopping cart when I return as a customer.

And, the confirmation page just times and times and times and finally shows blank.

[mgrunk]

Finally an error message:

[14-Jun-2011 14:19:56] PHP Fatal error: Maximum execution time of 30 seconds exceeded in D:\store\includes\classes\template_func.php on line 29

The date on the file is 12/28/10 - I haven't touched it.

That line is from:

function get_template_part($page_directory, $template_part, $file_extension = '.php') {
$directory_array = array();
if ($dir = @dir($page_directory)) {
while ($file = $dir->read()) {
if (!is_dir($page_directory . $file)) {

[mgrunk]

And, I switched the template back to classic, and still have the same issues.

[mgrunk]

Ok, I just reinstalled all the files, and I'm running from classic - so the override files shouldn't even be hit, right?

[kobra]

Post your includes configure file contents BUT xxx out the db details

[mgrunk]

ok - include/config.php

<?php
/**
* @package Configuration Settings circa 1.3.9
* @copyright Copyright 2003-2010 Zen Cart Development Team
* @copyright Portions Copyright 2003 osCommerce
* @license http://www.zen-cart.com/license/2_0.txt GNU Public License V2.0
* File Built by zc_install on 2010-12-28 02:14:25
*/


/*************** NOTE: This file is similar, but DIFFERENT from the "admin" version of configure.php. ***********/
/*************** The 2 files should be kept separate and not used to overwrite each other. ***********/

// Define the webserver and path parameters
// HTTP_SERVER is your Main webserver: eg-http://www.your_domain.com
// HTTPS_SERVER is your Secure webserver: eg-https://www.your_domain.com
define('HTTP_SERVER', 'http://****.com');
define('HTTPS_SERVER', 'https://****.com');

// Use secure webserver for checkout procedure?
define('ENABLE_SSL', 'false');

// NOTE: be sure to leave the trailing '/' at the end of these lines if you make changes!
// * DIR_WS_* = Webserver directories (virtual/URL)
// these paths are relative to top of your webspace ... (ie: under the public_html or httpdocs folder)
define('DIR_WS_CATALOG', '/store/');
define('DIR_WS_HTTPS_CATALOG', '/store/');

define('DIR_WS_IMAGES', 'images/');
define('DIR_WS_INCLUDES', 'includes/');
define('DIR_WS_FUNCTIONS', DIR_WS_INCLUDES . 'functions/');
define('DIR_WS_CLASSES', DIR_WS_INCLUDES . 'classes/');
define('DIR_WS_MODULES', DIR_WS_INCLUDES . 'modules/');
define('DIR_WS_LANGUAGES', DIR_WS_INCLUDES . 'languages/');
define('DIR_WS_DOWNLOAD_PUBLIC', DIR_WS_CATALOG . 'pub/');
define('DIR_WS_TEMPLATES', DIR_WS_INCLUDES . 'templates/');

define('DIR_WS_PHPBB', '/');

// * DIR_FS_* = Filesystem directories (local/physical)
//the following path is a COMPLETE path to your Zen Cart files. eg: /var/www/vhost/accountname/public_html/store/
define('DIR_FS_CATALOG', 'D:/hshome/****/store/');

define('DIR_FS_DOWNLOAD', DIR_FS_CATALOG . 'download/');
define('DIR_FS_DOWNLOAD_PUBLIC', DIR_FS_CATALOG . 'pub/');
define('DIR_WS_UPLOADS', DIR_WS_IMAGES . 'uploads/');
define('DIR_FS_UPLOADS', DIR_FS_CATALOG . DIR_WS_UPLOADS);
define('DIR_FS_EMAIL_TEMPLATES', DIR_FS_CATALOG . 'email/');

// define our database connection
define('DB_TYPE', 'mysql');
define('DB_PREFIX', '');
define('DB_SERVER', '***.***.***.***');
define('DB_SERVER_USERNAME', '*****');
define('DB_SERVER_PASSWORD', '****');
define('DB_DATABASE', '*****');
define('USE_PCONNECT', 'false');
define('STORE_SESSIONS', 'db');
// for STORE_SESSIONS, use 'db' for best support, or '' for file-based storage

// The next 2 "defines" are for SQL cache support.
// For SQL_CACHE_METHOD, you can select from: none, database, or file
// If you choose "file", then you need to set the DIR_FS_SQL_CACHE to a directory where your apache
// or webserver user has write privileges (chmod 666 or 777). We recommend using the "cache" folder inside the Zen Cart folder
// ie: /path/to/your/webspace/public_html/zen/cache -- leave no trailing slash
define('SQL_CACHE_METHOD', 'none');
define('DIR_FS_SQL_CACHE', 'D:/hshome/****/store/cache');
// EOF

admin/include config file

<?php
/**
* @package Configuration Settings circa 1.3.9
* @copyright Copyright 2003-2010 Zen Cart Development Team
* @copyright Portions Copyright 2003 osCommerce
* @license http://www.zen-cart.com/license/2_0.txt GNU Public License V2.0
* File Built by zc_install on 2010-12-28 02:14:25
*/



/*************** NOTE: This file is similar, but DIFFERENT from the "store" version of configure.php. ***********/
/*************** The 2 files should be kept separate and not used to overwrite each other. ***********/

// Define the webserver and path parameters
// Main webserver: eg-http://www.your_domain.com -
// HTTP_SERVER is your Main webserver: eg-http://www.your_domain.com
// HTTPS_SERVER is your Secure webserver: eg-https://www.your_domain.com
// HTTP_CATALOG_SERVER is your Main webserver: eg-http://www.your_domain.com
// HTTPS_CATALOG_SERVER is your Secure webserver: eg-https://www.your_domain.com
/*
* URLs for your site will be built via:
* HTTP_SERVER plus DIR_WS_ADMIN or
* HTTPS_SERVER plus DIR_WS_HTTPS_ADMIN or
* HTTP_SERVER plus DIR_WS_CATALOG or
* HTTPS_SERVER plus DIR_WS_HTTPS_CATALOG
* ...depending on your system configuration settings
*
* If you desire your *entire* admin to be SSL-protected, make sure you use a "https:" URL for all 4 of the following:
*/
define('HTTP_SERVER', 'http://****.com');
define('HTTPS_SERVER', 'https://****.com');
define('HTTP_CATALOG_SERVER', 'http://****.com');
define('HTTPS_CATALOG_SERVER', 'https://****.com');

// Use secure webserver for catalog module and/or admin areas?
define('ENABLE_SSL_CATALOG', 'false');
define('ENABLE_SSL_ADMIN', 'false');

// NOTE: be sure to leave the trailing '/' at the end of these lines if you make changes!
// * DIR_WS_* = Webserver directories (virtual/URL)
// these paths are relative to top of your webspace ... (ie: under the public_html or httpdocs folder)
define('DIR_WS_ADMIN', '/store/****/');
define('DIR_WS_CATALOG', '/store/');
define('DIR_WS_HTTPS_ADMIN', '/store/****/');
define('DIR_WS_HTTPS_CATALOG', '/store/');

define('DIR_WS_IMAGES', 'images/');
define('DIR_WS_ICONS', DIR_WS_IMAGES . 'icons/');
define('DIR_WS_CATALOG_IMAGES', HTTP_CATALOG_SERVER . DIR_WS_CATALOG . 'images/');
define('DIR_WS_CATALOG_TEMPLATE', HTTP_CATALOG_SERVER . DIR_WS_CATALOG . 'includes/templates/');
define('DIR_WS_INCLUDES', 'includes/');
define('DIR_WS_BOXES', DIR_WS_INCLUDES . 'boxes/');
define('DIR_WS_FUNCTIONS', DIR_WS_INCLUDES . 'functions/');
define('DIR_WS_CLASSES', DIR_WS_INCLUDES . 'classes/');
define('DIR_WS_MODULES', DIR_WS_INCLUDES . 'modules/');
define('DIR_WS_LANGUAGES', DIR_WS_INCLUDES . 'languages/');
define('DIR_WS_CATALOG_LANGUAGES', HTTP_CATALOG_SERVER . DIR_WS_CATALOG . 'includes/languages/');

// * DIR_FS_* = Filesystem directories (local/physical)
//the following path is a COMPLETE path to your Zen Cart files. eg: /var/www/vhost/accountname/public_html/store/
define('DIR_FS_ADMIN', 'D:/hshome/****/****.com/store/****/');
define('DIR_FS_CATALOG', 'D:/hshome/****.com/store/');

define('DIR_FS_CATALOG_LANGUAGES', DIR_FS_CATALOG . 'includes/languages/');
define('DIR_FS_CATALOG_IMAGES', DIR_FS_CATALOG . 'images/');
define('DIR_FS_CATALOG_MODULES', DIR_FS_CATALOG . 'includes/modules/');
define('DIR_FS_CATALOG_TEMPLATES', DIR_FS_CATALOG . 'includes/templates/');
define('DIR_FS_BACKUP', DIR_FS_ADMIN . 'backups/');
define('DIR_FS_EMAIL_TEMPLATES', DIR_FS_CATALOG . 'email/');
define('DIR_FS_DOWNLOAD', DIR_FS_CATALOG . 'download/');

// define our database connection
define('DB_TYPE', 'mysql');
define('DB_PREFIX', '');
define('DB_SERVER', '***.***.***.***');
define('DB_SERVER_USERNAME', 'c****');
define('DB_SERVER_PASSWORD', '****');
define('DB_DATABASE', '****');
define('USE_PCONNECT', 'false');
define('STORE_SESSIONS', 'db');
// for STORE_SESSIONS, use 'db' for best support, or '' for file-based storage

// The next 2 "defines" are for SQL cache support.
// For SQL_CACHE_METHOD, you can select from: none, database, or file
// If you choose "file", then you need to set the DIR_FS_SQL_CACHE to a directory where your apache
// or webserver user has write privileges (chmod 666 or 777). We recommend using the "cache" folder inside the Zen Cart folder
// ie: /path/to/your/webspace/public_html/zen/cache -- leave no trailing slash
define('SQL_CACHE_METHOD', 'none');
define('DIR_FS_SQL_CACHE', 'D:/hshome/****.com/store/cache');
// EOF