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  1. #1
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    Default MySQL Update has crashed admin

    My web host has just carried what it described as 'an urgent security update' for MySQL, it appears to be Client API version 5.1.56

    This has unfortunately affected my site so that new customer accounts cannot be created and nor can existing customers log in. This error appears in admin:

    1034 Incorrect key file for table 'customers'; try to repair it
    in:
    [select count(*) as count from customers]

    I'm using
    Zen Cart 1.3.9h

    Database Patch Level: 1.3.9h

    I am told by my host support that I need to update my shopping cart to deal with this problem. Please can anyone help with this because at the moment my site is unusable!

    Thanks

  2. #2
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    Default Re: MySQL Update has crashed admin

    Please ignore the above message, I managed to solve the problem by importing a new table from another database. Lost all the data that was in the original though!

  3. #3
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    Default Re: MySQL Update has crashed admin

    Quote Originally Posted by PGlad View Post
    1034 Incorrect key file for table 'customers'; try to repair it
    So, you simply go to phpMyAdmin, select your database, select that customers table, click on the Operations tab, and choose Repair Table.

    Quote Originally Posted by PGlad View Post
    I am told by my host support that I need to update my shopping cart to deal with this problem.
    Clearly they have no idea what they're talking about. I'd be skeptical of any support they offer if they don't have a clue about a database error message that clearly explains exactly what needs to be done.
    .

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  4. #4
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    Default Re: MySQL Update has crashed admin

    I just had this happen to every zen-cart site I host, when I updated mysql from 5.0.x to 5.1.x. The table does not seem to repair. MySQL reports that the repair was successful, but the error is still there. There's no going back on the mysql upgrade.. not sure how I'll proceed at the moment

  5. #5
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    Default Re: MySQL Update has crashed admin

    If the Repair Tables option doesn't work, then you best drop the tables and restore from backup.
    You DID export the databases before you upgraded, right?
    .

    Zen Cart - putting the dream of business ownership within reach of anyone!
    Donate to: DrByte directly or to the Zen Cart team as a whole

    Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
    Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.

  6. #6
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    Default Re: MySQL Update has crashed admin

    Yes. I had backups. Restoring the customers table(s) did the trick.

 

 

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