Salemaker Not Working?!?

[TootsiesCreationz]

I am using version v1.3.9f. I have just recently moved servers and this is the first sale since the move. I am trying to set a new sale and have already deleted all the old sales out of Zen. When I try to put the new sale in it goes and I get the green active light but when I go to the store, the old sale is still showing. I need help quick!

Anybody out there know what might be causing this?

[TootsiesCreationz]

Ok I just went into my Zen Admin and the sale is showing in there just not on the actual store page. Don't know what this means but I am getting some angry customers because the sale we advertised isn't working!! Please SOMEONE HELP ME!!

[DrByte]

It almost sounds as though you're using two different databases.

Do your 2 configure.php files have the SAME settings in them for DB_DATABASE and DB_PREFIX and DB_USERNAME, DB_PASSWORD?
If not, then your admin is using a different set of data than your storefront, which would explain the symptoms you're reporting.

[TootsiesCreationz]

Ok It does seem we have 2 databases. How do I fix them? I went in and just deleted all the sales. But I didn't see the settings you mentioned. Where do I find those?

[DrByte]

How *exactly* did you "move servers"?
I already told you that the problem is in your 2 configure.php files, but your reply suggests you have no clue what I'm talking about. But, if you've just moved servers then you would have had to deal with your 2 configure.php files in order to do so. Which begs the question: what exactly is going on here? Seems to be a whole lotta history missing here.

[TootsiesCreationz]

How *exactly* did you "move servers"?
I already told you that the problem is in your 2 configure.php files, but your reply suggests you have no clue what I'm talking about. But, if you've just moved servers then you would have had to deal with your 2 configure.php files in order to do so. Which begs the question: what exactly is going on here? Seems to be a whole lotta history missing here.

I am just asking a question for the owner of the store. I am her manager, and I have owned a store before. I didn't install anything and we moved servers. We can't get our salesmaker to work. I know it isn't anything to do with the host. I have been in there with my old store. This has to be a zen issue. We got someone to do the moving part for us. I have been telling the owner the problem and she tells the person who moved us. It is a very involved issue and I would rather not go into it here. Needless to say, we still can't get the sales to work at all. The deleted sales ARE gone, but I can't get a new sale to work.

I have another question too, how do we get our Zen to go back to 7 days to download the product? It keeps going to 0 days to download for the customer. This is frustrating because this is a digital scrapbooking store and it is hard to explain unless you have been in a store like this.

[DrByte]

There are 2 configure.php files:
/includes/configure.php
/your-admin-folder/includes/configure.php

3/4 down the file you'll see several DB_XXXXXXX settings. These lines need to be the same in both files. So, pick whichever set is correct, and make them the same in the other file.

[TootsiesCreationz]

Thanks for the help, I posted your reply to the person who moved the store and she was able to fix it.